Hi! I’m Alice Johnson. I see you’re having trouble logging into myAir on your iPhone running iOS 18.5. Could you tell me a bit more about the issue you’re facing? For example, are you getting an error message, or is the login button not responding? Also, have you tried logging in through the app or the website, and have you attempted any troubleshooting steps already? This info will help me guide you better.

Error message

Thanks for sharing that you're seeing an error message when trying to log in. To help you better, could you tell me the exact wording of the error message?

In the meantime, common causes of login errors with myAir usually include entering an incorrect username or password, or temporary unavailability of the myAir website or services. So, here's what we can try step-by-step:

1. Double-check your username and password for any typos. Make sure Caps Lock is off and you are using the correct case.
2. If you recently reset your password, ensure you are using the updated one.
3. Try logging in after a short wait—sometimes the myAir service may be temporarily down for maintenance or experiencing issues.
4. Restart your iPhone to clear any temporary glitches—press and hold the side button and volume button until the power off slider appears, then slide to turn off and turn it back on.
5. If you use the myAir app, try uninstalling and reinstalling it from the App Store.
6. Make sure your iPhone is connected to a stable internet connection (Wi-Fi or cellular data).
7. If you have access to another device (like a computer), try logging in there to see if the issue is device-specific.

If these steps don’t resolve the login problem or if the error message indicates something else, please let me know the exact message. We can then look deeper or explore account-related checks or escalate as needed.

Are you able to try these and share any updates? This will help me guide you more precisely.

More details on myAir login issues can be found here

MyAir app experienced and error is the message. Logged in on line with no problem but my data isn’t recorded there. Also tried everything but uninstalling and reinstalling.

Thanks for the additional info—it’s helpful that you can log in on the website but your therapy data isn’t showing there either. Since you mentioned you haven't tried uninstalling and reinstalling the app yet, I suggest we start there because sometimes app reinstall clears corrupted settings or syncing glitches.

Here’s what I recommend:

1. Uninstall and Reinstall the myAir app on your iPhone:
- Press and hold the myAir app icon until a menu appears.
- Tap "Remove App" then "Delete App" to uninstall.
- Go to the App Store, search for “myAir,” and reinstall the app.
- After reinstalling, log back in and check if data loads.

2. Verify Device Registration:
- Log into your myAir account on the website.
- Check if your CPAP device (machine) serial number matches the one registered in your account. Sometimes, data doesn’t show if the device isn’t properly linked to your myAir profile. If there’s a mismatch, add the correct serial number to your account settings here.

3. Allow Time for Data Sync:
- Data can sometimes take up to 24 hours to update after changes are made or after reconnecting your device in your account.
- Make sure your CPAP machine is turned on and used as usual so it can upload data to ResMed servers.

4. Check App Permissions on iPhone:
- Go to Settings > myAir and ensure permissions for Bluetooth and Background App Refresh are enabled so the app can sync data effectively.

5. Restart Your CPAP Machine:
- Sometimes restarting the machine or unplugging it for a few minutes can help with communication to the servers.

If after these steps your data still does not show up on the app or website, it might be a server-side issue or something needing account-level support. In that case, I can help you escalate to myAir support directly at [email protected] for deeper investigation.

Would you like me to guide you through uninstalling and reinstalling the app now? And do you know your CPAP machine’s serial number to check registration? Let me know how you’d like to proceed!

Here’s a reference with similar tips from ResMed about device registration and data syncing issues: Why is MyAir data not showing? [1]

Will try what you suggested, thanks!

You're very welcome! I'm glad to hear you're going to try those steps. If you need any help during the uninstall or reinstall process, or if your data still doesn’t show up afterward, please feel free to reach out—I’m here to assist.

Also, remember to give it a bit of time after reinstalling, as sometimes data synchronization can be delayed by a few hours. If the problem persists beyond that, we can explore some other solutions or contact myAir support for you.

Let me know how it goes, and take your time! Are you satisfied with the help so far?

Here’s a handy resource from ResMed with more troubleshooting tips on managing your therapy data: myAir Troubleshooting: Access & Manage Data [1]

Yes!! Thanks again

You’re very welcome! If you have any more questions about myAir or need help in the future, just let me know. Enjoy getting your data syncing properly again! Have a wonderful day. 😊

Are you satisfied with the solution I provided?