[bubble] It won't let me assign a member to my ticket

A
Ashton
6 months ago In bubble
It won't let me assign a member to my ticket

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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6 months ago

Hi! I see you're having trouble assigning a member to your ticket in the Bubble app. To help you better, could you let me know:

1. Are you trying to assign a member within a support ticket, or is this related to assigning a member inside the Bubble app for collaboration or a ticketing system you built?
2. Are you getting any error messages when you try to assign the member?
3. Have you tried any steps already, like refreshing the app, logging out and back in, or checking your permissions?

This info will help me guide you step-by-step to resolve it!

A
Ashton
6 months ago

I am trying to add a member from straykids onto the bubble ticket I just bought but it won't let me. It just keeps saying 'This ticket is not provided"

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56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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6 months ago

Thanks for the details! The error message "This ticket is not provided" when trying to add a Stray Kids member to your purchased ticket typically means the system isn't recognizing your ticket as valid or connected properly to the member selection option.

Let's try these steps to troubleshoot:

1. Check Ticket Status: Confirm your ticket purchase fully processed and appears under your account orders or subscriptions within the Bubble app. Sometimes, payment or processing might not have completed even though you "bought" the ticket.

2. Update or Refresh the App: Since you're on an Android device with WebKit and Android 10, try closing the Bubble app entirely, clear its cache if possible (via your Android settings > Apps > Bubble > Storage > Clear cache), then reopen. This refreshes data and can help sync your ticket info.

3. Log Out and Back In: Sometimes session glitches occur. Log out of Bubble and log back in to reload your account status.

4. Verify Member Assignment Timeline: For some Bubble tickets, the ability to add or switch members may only open after an official activation date or after your ticket is confirmed. Check if that date has passed.

5. Device & Browser Limits: Since you're on WebKit on Android, make sure the browser or app version is fully compatible and updated. Sometimes older OS versions can have issues with app functionalities.

6. Contact Bubble Support or Seller: If the ticket still shows "not provided," it's possible there was a problem with your purchase linking to the member assignment system. Reach out to Bubble or the ticket seller for confirmation and support. They might need to manually fix your ticket status.

If none of these steps solve the issue, please share if you have any error codes or screenshots, and I can assist further.

Are you comfortable trying these steps now?

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