Hi there! It sounds like you're having a bit of trouble with the registration process on the Lancet Labs app. Let's work through this together.

When you receive the one-time pin (OTP), are you getting redirected to a different screen where you expect to enter it? Sometimes, depending on the app's design, there might be a specific field or pop-up where you can input the pin.

Could you please let me know where you're getting stuck? For example, are you still on the screen where you registered, or has it moved to a different section? Additionally, if you've tried closing and reopening the app, could you also let me know if that changed anything?

Once I have a bit more detail, I can guide you to a solution!

It stays on the select where to send one time pin…doesn’t go to page to enter the pin

Thanks for the information! It sounds like the app isn't moving past the screen where you select where to send the one-time pin (OTP), which is definitely an important step to resolve. This could be a common issue with app navigation.

Here are a few steps we can try to troubleshoot this:

1. Close and Restart the App: Fully close the Lancet Labs app and reopen it to see if it helps refresh the process.

2. Check for App Updates: Sometimes, bugs can be resolved with updates. Go to the App Store, search for "Lancet Labs," and check if there’s an update available. If there is, please update the app.

3. Clear Cache or Reset Settings: If the issue persists, you may want to try resetting any settings related to the app or clearing the cache. However, remember to back up any important data.

4. Reinstall the App: If none of the above steps work, uninstall the app and then reinstall it from the App Store. This can often fix any glitches or stuck screens.

5. Check Your Internet Connection: Make sure you are connected to a stable Wi-Fi or cellular network, as connectivity issues could impact the app's performance.

If these steps don't help, it might be an app-specific issue that needs further investigation. Would you like me to check for any known issues or outages with the app on external sources? Let me know!