Hi! I see you're getting the message "Plan purchase are temporarily unavailable" on the OTTplay app, and you'd like to fix this. Let's work through this together.

This message usually means the app’s plan purchase feature is temporarily disabled, possibly due to maintenance or server-side updates. Here are some steps you can try on your Android 10 device with WebKit browser:

1. Check Your Internet Connection: Make sure your network is stable. Try switching between Wi-Fi and mobile data to see if that changes anything.

2. Restart the App: Close OTTplay fully and reopen it. Sometimes, a simple app restart can refresh the connection to the server.

3. Clear App Cache:
- Go to your device's Settings > Apps > OTTplay
- Tap on Storage
- Tap on Clear Cache
This clears temporary data that might be causing issues.

4. Check for App Updates: Visit Google Play Store and confirm that the OTTplay app is updated to the latest version. Updates often fix such issues.

5. Wait and Retry Later: If these steps don’t help, it might be a temporary server issue. OTTplay may be updating their payment system, which sometimes causes plan purchases to be unavailable for a short period.

6. Contact OTTplay Support: If the issue persists beyond a day or two, you may want to reach out directly to OTTplay support at [email protected] or call their help number 9990823236 (available 10:00 AM to 7:00 PM) for specific account or server information2 5.

Could you please let me know if you’ve already tried any of these steps or if there is a specific point where the error shows up? I’m here to assist further!

Are you satisfied with the solution I provided so far?

It's not a network issue cause other channels work except Sports channel like Fancode and Hotstar which are not working i have subscribed only because of Sports and this is happening since 2 weeks now

Thanks for sharing those details about the sports channels Fancode and Hotstar not working on OTTplay despite your network being fine. That definitely helps narrow things down.

Since other channels work fine and your connection is stable, it's likely an issue related to how OTTplay is handling or authorizing access to those specific sports apps. Here are some targeted steps you can try on your WebKit browser with Android 10:

1. Clear Cache and Data for OTTplay and the Sports Apps:
- Go to Settings > Apps > OTTplay > Storage > Clear Cache and Clear Data.
- Do the same for Fancode and Hotstar apps if you have them installed separately.
- This helps remove any corrupted data that might be blocking streaming.

2. Re-login to OTTplay and Sports Apps:
- Log out of OTTplay completely, then log back in.
- If you use separate accounts on Fancode or Hotstar, log out and log back into those apps as well.
- This refreshes authentication tokens which might have expired.

3. Check if Your Subscription Covers Sports Channels:
- Double-check your OTTplay subscription plan details to confirm that the sports channels like Fancode and Hotstar are included.
- Sometimes regional or plan restrictions might temporarily affect content availability.

4. Try Viewing via the Sports Apps Directly:
- If possible, open Hotstar or Fancode apps directly (not through OTTplay) and check if content streams there.
- If those work fine on their own, the problem is likely between OTTplay and the sports apps’ integration.

5. Update/Reinstall the OTTplay app:
- Uninstall OTTplay, then reinstall the latest version from Google Play Store.
- This can fix any app compatibility or corrupted install issues.

6. Check for Regional or Server Outages:
- OTTplay or the sports partners sometimes have regional broadcasting restrictions or temporary outages.
- You can check OTTplay’s official social media channels or support page for announcements.

If after these steps the issue persists, it might be a backend issue with OTTplay’s sports content integration, which they would need to resolve on their end.

For direct assistance, you could send them details of your problem via [email protected] explaining the sports channel issue persisting for two weeks despite working network on other channels. They might have ongoing fixes or offer you more account-specific help.

Would you like me to guide you through clearing caches or reinstalling apps step-by-step? Or anything else specific about how you use OTTplay with those sports channels?

Are you satisfied with these suggestions so far?

I just installed the app and reinstall it now till the issue is happening

Thank you for the update. Since you’ve freshly installed and reinstalled the OTTplay app on your Android 10 device using the WebKit browser, and the sports channels like Fancode and Hotstar are still not working, it appears the issue is not related to your app installation itself.

Here are a few more specific suggestions to help resolve the situation:

1. Confirm App Permissions:
Make sure OTTplay has all the necessary permissions on your device (like storage, network access) to function properly.
- Go to Settings > Apps > OTTplay > Permissions
- Allow all required permissions.

2. Use OTTplay App Instead of Browser (if possible):
Since you mentioned WebKit browser, is OTTplay being accessed via a browser or the dedicated OTTplay app? The app often provides better streaming support and fewer restrictions than browsers on Android devices. If available, try downloading the OTTplay app from the Google Play Store and log in there.

3. Check for Regional Restrictions:
Some sports channels have geolocation or licensing restrictions that could block streaming in certain areas temporarily. Verify if OTTplay or the sports services have announcements about regional availability or blackouts.

4. Try an Alternate Network or VPN:
Though you mentioned the general network is fine for other channels, sometimes regional networks have issues with specific streaming partners. Trying an alternate Wi-Fi or mobile network—or a VPN set to your region—can help determine if it's network-related.

5. Reach Out to OTTplay Support with Details:
This seems more like a backend or integration issue affecting your account’s access to sports channels. I recommend contacting OTTplay support directly via their official email [email protected] or through the app’s Help & Support section. Provide them with your account details and explain that sports channels have been unavailable for two weeks despite reinstalling and a stable network1.

If you'd like, I can guide you in navigating the app’s Help section or drafting an email to support. Let me know how you’d like to proceed!

Are you satisfied with this approach, or would you like me to help with something else?