Hi! I understand you're having trouble with the TeamReach app not saving the participant limit for your events. Let's see if we can get this sorted out together.

To help me assist you better, could you tell me a bit more? For example:
- Are you setting the participant limit through the app or the web interface?
- After setting the limit, do you get any error messages or does the app simply not remember the changes when you navigate away?
- Have you confirmed that you’re logged in with a manager or admin account that has permission to set participant limits?

Meanwhile, here are some initial steps you might try on your Mac running OS X 10.15:

1. Update the App: Make sure you’re running the latest version of TeamReach. Sometimes, bugs that affect saving settings are fixed in updates.

2. Check Permissions: Verify that your account has manager or admin rights as only these can set or change participant limits.

3. Clear Cache/Restart: Try logging out and back in to refresh your session. You can also try quitting and reopening the app.

4. Set and Save Properly: When entering a participant limit, ensure after typing the number you click any “Save” or “Confirm” button, then check if the change sticks after closing and reopening the event details.

If these steps don’t resolve the issue, it might be a glitch that needs deeper investigation or could be related to how your event is configured.

Could you please share what you’ve tried so far and if anything unusual happens when you save the participant limit?

That info will help me give you more focused guidance!

Through the app. No error messages just doesn't save. I am the leader. I have tried all of the above and none have worked so far. My team reach works fine for other teams that others set up and put me on as a leader, just not my new team that I added.

Thanks for sharing those details. Since you are the leader and have tried the usual steps, and it works fine for other teams but not for the new one you created, it suggests the issue may be specific to the new team’s configuration or some data corruption in that team’s settings.

Here’s what I recommend as the next steps to troubleshoot and potentially fix the participant limit not saving on your new team:

1. Clear App Cache or Reinstall
Sometimes, app data can become corrupted, preventing settings from saving. Try uninstalling the TeamReach app completely, then reinstall it fresh from the App Store. This resets app data related to your device without affecting your account server-side data1.

2. Verify Event Settings
Double-check the event itself under this new team’s events: Confirm the event allows sign-ups and participant limits to be set. Sometimes an event’s settings might restrict changes or registrations, blocking the participant limit save.

3. Check Permissions within the Team
Even though you are the leader, sometimes roles or permissions can become inconsistent with new teams. Within the team settings, verify your leadership role is fully active with permissions to edit event details, including participant limits.

4. Try Creating a New Test Event
As a test, create a brand new event in this new team and set a participant limit there. This helps identify if the problem is with existing events or the whole team data.

If these steps don’t help, the issue may require assistance from TeamReach’s official support to check if there’s a bug or server-side problem affecting the new team's data. You can reach them at [email protected] for more advanced troubleshooting.

Please try these, and let me know how it goes or if you want me to guide you through any step! Are you satisfied with this plan so far?

Common reasons for TeamReach not saving changes