[TeamReach] Won't save the participant limit

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Stephanie French
8 months ago In TeamReach
Won't save the participant limit

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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8 months ago

Hi! I see you're having trouble with the TeamReach app not saving the participant limit. I'd like to help you get this sorted out.

To start, could you tell me a bit more about what happens when you try to save the participant limit? For example:
- Are you able to enter the number but it just doesn't stay saved?
- Are you seeing any error messages or notifications?
- Are you logged in with a profile that has manager or leader permissions for the team or event?

This info will help me guide you more precisely.

In the meantime, the most common fix is to ensure you are setting the participant limit in the correct place—usually in the section where you select the event date. If the app doesn’t save it, it may be related to permissions or an app glitch.

Once I hear from you on these points, I can suggest some step-by-step troubleshooting tailored for your Mac running OS X 10.15. Does that work?

S
Stephanie French
8 months ago

Enter doesn't save. No error message. I am a leader and created the team.

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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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8 months ago

Thanks for the extra details! Since you're a leader and created the team, your permissions should allow saving the participant limit. The fact that pressing Enter doesn't save the number and there's no error message suggests it might be a glitch or something with the app interface on your Mac.

Let's try these steps to troubleshoot:

1. Make sure you're running the latest version of TeamReach: Even on OS X, updates help fix bugs. Open the Mac App Store and check for updates for TeamReach. If any update is available, install it.

2. Try saving participant limit using mouse click instead of Enter: Instead of hitting Enter after typing the number, try clicking a "Save" or "Done" button if available. Sometimes pressing Enter alone might not trigger saving.

3. Logout and login again: Sometimes, session issues cause settings not to save. Log out of your TeamReach account in the app, then sign back in.

4. Clear app cache or data if possible: Look for an option to clear cache or reset preferences inside TeamReach. If not, we can try deleting and reinstalling the app.

5. Check your network: Ensure your Mac is online and network is stable. Occasionally, network hiccups prevent the app from successfully saving settings.

6. Try on another device or browser (if you use TeamReach via web too): Test if the participant limit saves correctly on an iPhone, iPad, or browser. This will isolate if it’s Mac app-specific.

If after these you still can't save the participant limit, let me know. We can look further into app settings or escalate to TeamReach support if needed1 3.

Do you want me to guide you through any of these steps?

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