Hi there! I understand you’re seeing a message that the Eversource Energy app is "not VPN compatible" on your iPhone. Let's dig into this so you can get back to using the app smoothly.

To start, are you currently connected to a VPN (Virtual Private Network) on your iPhone when you try to use the app? VPNs can sometimes interfere with app connectivity because they mask your location or change your IP address, which certain apps restrict for security reasons.

Here’s a step-by-step plan you can try:

1. Disconnect the VPN:
Go to your iPhone’s Settings > VPN, and if a VPN is connected, toggle it off. Then try opening the Eversource app again to see if it works without the VPN.

2. Check Network Connection:
Ensure your phone is connected to a stable Wi-Fi or cellular network after disconnecting the VPN.

3. Restart the App:
Swipe up from the bottom and pause in the middle of the screen (for iOS 18) to open the app switcher, then swipe the Eversource app off the screen to close it completely. Reopen the app.

4. Update the App:
Sometimes app updates fix compatibility issues. Open the App Store, tap your profile icon, and check if there’s an update available for the Eversource app.

If the app requires VPN use (like if you’re overseas or accessing through a corporate network), this could be a limitation built into the app’s security measures to protect your account and data.

Do let me know if you're currently using a VPN and whether disconnecting it lets the app work. If disconnecting doesn’t help or if you must use a VPN, we can explore other options from there!

Still doesn’t work

Thanks for letting me know that disconnecting the VPN didn’t resolve the issue. Let’s try a few deeper checks:

1. Check for System or Server Issues:
Sometimes, the app might not work due to temporary server-side problems on Eversource’s end. You can visit Eversource’s system status page to see if there are any ongoing outages or system unavailability that might affect app functionality.

2. Clear App Cache or Reinstall the App:
Although iOS doesn’t have a direct cache clear option like Android, uninstalling and reinstalling the app fresh can help clear any corrupted or conflicting data. To do this:
- Press and hold the Eversource app icon on your iPhone.
- Tap “Remove App,” then select “Delete App.”
- Go to the App Store, search for “Eversource Energy,” and reinstall it.
Log in after reinstalling and see if the app still gives the VPN compatibility message.

3. Check iOS VPN Settings:
Sometimes, even after disconnecting, residual profiles or VPN configurations can interfere. You can:
- Go to Settings > General > VPN & Device Management.
- Review if there are any VPN profiles installed. If so, try removing them temporarily.

4. Try a Different Network Connection:
If you’re on Wi-Fi, try switching to cellular data or vice versa to rule out network-related blocks.

If these steps don’t work, it might help to know:
- Are you connected to any corporate or school network with specific security policies?
- Are you using any third-party security apps that might create a VPN-like tunnel?

If you want, I can also help escalate this to our app support team at [email protected] for a look specific to your account and device.

Would you be comfortable trying these steps? Let me know what you've tried so far beyond disconnecting VPN, so I can guide you precisely!

I need help

I’m here to help you! Since you're still having trouble with the Eversource Energy app showing a VPN compatibility issue, and the previous steps didn’t resolve it, the best next step is to reach out to Eversource’s dedicated app support team for specialized assistance.

You can contact Eversource customer service for residential app support through their official page here: Eversource Contact Us. They can provide tailored help for your account and app issues, including troubleshooting specific to your iPhone and iOS version.

If you prefer, you can also try emailing their app support directly at [email protected] for help with this VPN-related problem.

In the meantime, if you want me to guide you through any other checks or options, just let me know! Would you like me to assist you with contacting them or trying any other troubleshooting?

Can’t use app says not vpn compatible