Hi there! I understand you're having trouble resetting your password for the Eversource Energy app. Let's get this sorted out together.

To start, could you tell me a bit more about what's happening when you try to reset your password? For example:
- Are you able to request a reset link?
- Do you receive the reset email in your inbox (or maybe your spam/junk folder)?
- Is the link in the email not working or giving an error?
- Any error messages popping up during the process?

This will help me figure out the best next steps for you.

Don’t receive a reset link

Thanks for letting me know you’re not receiving the reset link. Let's check some common things that can cause this so we can fix it quickly:

1. Spam or Junk Folder: Sometimes emails from us can end up there. Can you check those folders in your email just in case?

2. Email Address: Make sure you’re entering the exact email linked to your Eversource account when requesting the reset.

3. Email Filters: If you use any email filters or rules, they could be redirecting or blocking the reset email.

4. Try Resending: Sometimes email delays happen. Go to the reset page again (https://www.eversource.com/security/account/forgotpassword) and try sending the reset link once more.

5. Network or App Issues: Since you’re on an iPhone (iOS 18.6), try restarting your device to clear any temporary glitches.

If after these you still don’t get the email, it could be a server or account-specific issue. In that case, I recommend contacting Eversource customer support directly or emailing [email protected] for further help with your account. They can verify your account settings and assist with sending the reset link1 2.

Would you like me to guide you through any of these steps?

Contact Eversource support for app issues

Thanks for asking about how to contact Eversource Energy app customer support! For app-related issues like password resets, you have a few good options:

1. Email Support: You can send a detailed message about your issue to [email protected]. This is often the fastest way for the app technical team to assist you.

2. Customer Service Phone: For general customer service, you can call Eversource at 1-800-286-2000. They operate 24/7 and can connect you to the right department.

3. Residential Contact Page: You can visit Eversource’s residential contact page to explore other ways to get support specific to your region (Massachusetts, Connecticut, New Hampshire):
Eversource Residential Contact

If you want, I can help you draft the email or guide you through the call. Would you like to try that?

Are you satisfied with this contact information for support?