[CLEAR] "Oops something went wrong, try again later" error when I try to take selfie to add passport

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Erica Michels
3 weeks ago In CLEAR
"Oops something went wrong, try again later" error when I try to take selfie to add passport

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Emily Roberts

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3 weeks ago

Hi there! I see you're having trouble with the CLEAR app showing the error message "Oops something went wrong, try again later" when you attempt to take a selfie to add your passport. Let's work through this together.

First, just to make sure I understand fully—when exactly does this error appear? Is it right when you open the camera, or after you take the selfie and try to upload it?

Meanwhile, here are some initial steps we can try:

1. Check your internet connection: A weak or unstable connection can cause uploading issues. If possible, switch between Wi-Fi and mobile data to see if one works better.

2. Restart the CLEAR app: Close the app completely and reopen it. This can clear temporary glitches.

3. Clear app cache: On Android 10, go to Settings > Apps > CLEAR app > Storage > Clear Cache. Clearing cache helps remove any corrupted temporary data without deleting your app data.

4. Update the app: Make sure the CLEAR app is updated to the latest version available on the Play Store. Sometimes older versions have bugs fixed in updates.

5. Allow camera and storage permissions: Go to Settings > Apps > CLEAR app > Permissions and confirm that it has permission to use the camera and storage.

6. Try again later: Sometimes the issue may be with CLEAR’s backend servers handling the uploads. Waiting a bit and retrying can help if it’s a temporary server-side problem.

If you’ve already done all these or the problem persists after trying them, let me know and we can look deeper into other causes such as account-specific issues or app reinstall options.

Are you able to try these steps now and tell me how it goes?

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