Hi there! I understand you're having trouble transferring money from your FairMoney account to your personal bank account. Let's get this sorted out together.

To start, could you please tell me:

- Are you using the FairMoney mobile app or accessing your account via a web browser?
- Do you receive any error messages when you try to make the transfer? If yes, what do they say?
- Have you successfully made transfers before, or is this your first time trying?
- Is the bank account you are transferring to already added as a beneficiary in your FairMoney app?

This info will help me guide you more precisely.

Meanwhile, a general way to transfer funds is:

1. Open the FairMoney app on your device (since you have Windows, if you're on the web, please confirm).
2. Tap the "Transfer" icon on the home screen.
3. If this is your first time sending to that bank account, select "New beneficiary" and add your personal bank account details. Make sure these details are entered correctly.
4. Enter the amount you want to transfer and confirm the transaction.

If you've done all this and it's still not working, there might be other factors at play like app version issues, connectivity problems, or temporary service interruptions.

Could you please share the details I asked for? That way, I can help you troubleshoot specifically or offer any necessary next steps.