Hi there! I’m Grace, here to help you get back into your NYSEG account and pay your bill. To get started, could you tell me a bit more about what happens when you try to log in? For example, do you see an error message, or does the login page just not respond? Any detail you provide will help me guide you better.

I get an error message saying access denied

Thank you for sharing that you see an "access denied" error message when trying to log in. To narrow it down, are you trying to access your NYSEG account through a web browser on your Windows 10 device, or via a specific NYSEG mobile app? Knowing this will help me tailor the steps better.

Meanwhile, here are some common and simple steps you can try first to resolve the "access denied" message on your browser:

1. Clear your browser's cache and cookies. Sometimes outdated or corrupted data can block login attempts.
2. Try logging in using a different browser or open a private/incognito window to see if it's a browser-specific issue.
3. Make sure your browser is fully updated to the latest version.
4. Check if your Windows firewall or antivirus software is blocking access to NYSEG’s site; you may need to temporarily disable them to test.
5. Verify your internet connection is stable.

If you tried these or the error persists, please let me know. I can then guide you through more advanced troubleshooting steps, such as account verification or checking for server issues. Also, please confirm if you have recently changed your password or if you suspect your account might have security restrictions.

Are you accessing via the NYSEG website or the mobile app? This info will help me assist you further.