Hi there! It sounds like you’re having trouble connecting your bank account through the Credit Convey app, and I'm here to help with that.

To better assist you, could you let me know if you received any specific error messages when it says it "has stopped working"? Have you tried any troubleshooting steps, like restarting the app or checking your internet connection?

In the meantime, here are some initial steps you can try that might resolve the issue:

1. Update the App: Make sure you have the latest version of the Credit Convey app installed. Sometimes, bugs are fixed in newer releases. You can check for updates in the Google Play Store.

2. Check Internet Connection: Ensure that your device is connected to a stable internet connection. You can try switching between Wi-Fi and mobile data to see if that helps.

3. Clear App Cache:
- Go to your device's Settings.
- Select Apps or Application Manager.
- Find and tap on Credit Convey.
- Choose Storage, then tap on Clear Cache.

4. Re-login to Your Account: Log out of the app and then log back in. This can help refresh your session.

5. Try Connecting a Different Bank Account: If you have another bank account, try connecting it to see if the problem persists.

6. Reinstall the App: If none of the above steps work, you might consider uninstalling and then reinstalling the app.

If you've already tried these steps, please let me know, and we can explore further troubleshooting options. I'm here to help!

I have done all this

Thank you for the response! Since you've already tried the initial steps, let's dig a bit deeper. Here are a few advanced troubleshooting options you can try:

1. Check for Server Outages: Sometimes, the issue might be on Credit Convey's end. You can check to see if there are any reported outages. A user on Reddit mentioned similar problems when trying to connect their bank account, so checking community discussions could be useful to see if others are experiencing the same issue. Here’s a link to that topic: Reddit Discussion1 .

2. Verify Your Bank Details: Ensure that the bank account information you're entering is accurate. Sometimes, minor discrepancies can lead to connection issues. You may want to log into your banking app or website to ensure everything is correct.

3. Revisit the Permissions: Double-check if the app has all the necessary permissions enabled. Go to your device's Settings -> Apps -> Credit Convey -> Permissions, and ensure all required permissions are granted.

4. Contact Higher-Level Support: If none of the above work, it might be best to reach out to Credit Convey's support team directly for more personalized assistance. You can email them at [email protected]. Make sure to include details about the issue, any error messages you're seeing, and the steps you’ve already taken.

Let me know how it goes, or if you need further assistance. I'm here to help!