If you're unable to change your password in the Credit Convey app, follow these steps to troubleshoot and potentially resolve the issue:

1. Restart the App: Close the Credit Convey app completely and then reopen it. This step can sometimes resolve temporary glitches.

2. Check for Updates: Ensure that the Credit Convey app is fully updated. Although you mentioned it’s updated, double-check by going to the App Store, searching for the Credit Convey app, and verifying that no further updates are available.

3. Clear App Cache: Go to your device settings, navigate to the app settings for Credit Convey, and try to clear the app cache (if applicable). This may help clear any corrupt data preventing the password change.

4. Verify Email for Password Reset: Make sure you have access to the email associated with your account, and check for any password reset emails from Credit Convey. If not received, check the spam or junk folder.

5. Use the Website: If the app fails to work, try accessing the Credit Convey website directly from a browser. Once there, look for the login section and find an option to change your password. You may need to use the 'Forgot Password?' link to initiate a password reset process.

6. Contact Support: If the above steps do not resolve the issue, contact Credit Convey support through their official site. You can reach them via their contact page here - [learn more]. Provide them with details about your issue for a quicker resolution.

7. Reinstall the App: As a last resort, uninstall the Credit Convey app and then reinstall it from the App Store. This can sometimes fix persistent issues.

By following these steps, you should be able to troubleshoot the password change issue within the Credit Convey app effectively. If you continue to face problems, support will likely be your best option.