Hi there! I want to make sure I understand your issue correctly—you're receiving emails from KCCI 8 News, and when you try to play something related to the app on your laptop, it doesn't work, but it plays fine on your cell phone. Can you tell me a bit more? For example, are you clicking a link in the email that’s supposed to open a video or the app? And what exactly happens when you try to play it on your laptop—do you see an error message or does nothing happen at all?

Knowing these details will help me guide you better on how to fix this. In the meantime, here are a couple of common and simple things we can check:

1. Browser Compatibility: Since you're using a laptop with Windows 10 and WebKit (which suggests the browser is Safari or a WebKit-based browser), sometimes certain media or app content is best supported on browsers like Chrome, Edge, or Firefox on Windows. Could you try opening the link or playing the content using a different browser on your laptop?

2. Check for App Availability: The KCCI 8 News app is typically designed for mobile devices (iOS/Android). On a laptop, you might actually be expected to watch their content via their website rather than an app. So if the email link tries to open the app, it might not work on your laptop. Instead, try visiting the KCCI website directly in your browser and see if you can watch videos there.

3. Clear Cache and Cookies: Sometimes clearing your browser's cache and cookies can help resolve playback issues. You could try that as well.

Could you please try these steps and let me know what happens? If the link shows a video or app interface, feel free to tell me more about any error messages or behavior you see on your laptop. I’ll help you from there!