Hi! Thanks for reaching out about your Stream card redemption issue. I want to help get this sorted out for you. Just to clarify a couple of things before we proceed:

1. When you say the Stream card was redeemed, did you receive a confirmation from CardBrother that the redemption was successful?
2. Have you checked your payment method account (bank, PayPal, etc.) to confirm no payment came through?
3. Could you tell me a bit more about why you believe the buyer is a scammer? Any suspicious communication or transaction details you can share?

Once I understand a bit more, I can guide you through the right steps to either trace your payment or secure your account.

Looking forward to your reply!

I'm sure cause I just bought the Steam card recently then trade it on CardBrother but I don't receive my payment yet and he said the Steam card is used which is not true please 🙏 I need a refund help me

Thanks for sharing those details. It sounds frustrating to have your Steam card redeemed but not receive your payment, especially when you're confident the card was unused.

Let's walk through a few steps to try and resolve this:

1. Verify Transaction Status on CardBrother:
Open your CardBrother app and check the status of your Steam card trade. Is it marked as "completed" or is there any note about disputes or issues?

2. Check Redemption Details:
Sometimes the buyer claims the card was used but it wasn’t. Does your trade record show a transaction ID or redemption confirmation from the platform that the card was successfully redeemed?

3. Dispute and Refund Request:
If CardBrother’s system allows for a dispute on the trade, initiate that process. Many gift card marketplaces have a dispute resolution to protect sellers from scammers.

4. Contact CardBrother Support:
Since you bought the card yourself and traded it in good faith, you should reach out directly to CardBrother's customer support with the transaction details for a refund investigation. Include screenshots or documentation showing the card was unused before trade.

5. Stay Secure:
Avoid engaging further with the buyer directly in case it is a scam. CardBrother’s support team can handle the case officially.

If you like, I can walk you through the steps to file a dispute or find the support contact inside the CardBrother app on your Android 10 WebKit browser.

Let me know what you’ve tried so far and if you have access to the CardBrother transaction details! This will help me give you the most specific next steps.

Also, here’s a helpful guide on how to trade and handle disputes on CardBrother that might be useful: How to Trade on CardBrother App 4.

Are you able to check the status and share what you find?

Verify Steam card validity before trading

Great question! Verifying a Steam card's validity before trading it on platforms like CardBrother is important to avoid issues like the one you're experiencing.

Here’s what you should know about checking Steam card validity:

1. Steam itself does not provide a direct way to check if a Steam gift card code has been activated or used before redeeming it into an account. Once a code is entered into a Steam account, it is immediately redeemed and cannot be reused or checked for validity independently2.

2. Best practice is to verify the card’s activation status right at the point of purchase. If you bought the card from a physical store, confirm the cashier activated it. For online purchases, make sure the seller guarantees the card’s validity. Some unofficial guides recommend contacting the retailer or using trusted sellers to avoid scams7.

3. On CardBrother specifically, before trading a gift card like Steam, the app typically requires you to enter the card information, where it is checked on their system before completing the trade. The app usually confirms if the card is valid or not before you finalize the deal. If the system detects an issue, it may alert you before accepting the card for trade9.

4. To be safer, after purchasing a Steam card, keep the receipt and check the card details carefully on your Steam account or with the seller before trading. This can help in any disputes later on.

If you want, I can guide you step-by-step through the CardBrother app’s card submission and verification process on your Android 10 WebKit browser. That way, you can confirm cards properly before trading next time.

Would you like to proceed with that? Also, do you have the card’s details handy so we can check together?

My Stream card was redeemed and I haven't received my payment yet it looks like the buyer is a scammer

Hi again! I understand your Steam card was redeemed on CardBrother, but you haven’t received your payment yet and suspect the buyer might be a scammer. Let's try to work on resolving this.

From recent updates and user reports, CardBrother has upgraded their system to fix issues related to payments after card redemption. If you still haven’t received your funds, here are the steps I recommend:

1. Check Transaction Status in the CardBrother App:
Open the app on your Android device and look at the particular Steam card trade. Is the trade status marked as “completed” or is there a pending or disputed status?

2. Confirm Payment Method Details:
Verify your payment information in the CardBrother app settings to make sure the payout destination (bank, PayPal, etc.) is correct and active.

3. Contact CardBrother Customer Support:
Since they have recently addressed payment system upgrades, it's best to contact their support directly via their official channels (the app or their X/Twitter handle @Cardbrother_). Report the details of your card trade, including the Steam card code (don’t share publicly), transaction date, and any messages from the buyer. They can investigate delayed payments or potential scams more thoroughly1 3.

4. Avoid Dealing Directly With the Buyer:
To keep your account secure and protect your funds, avoid further private communication with the buyer.

5. If Available, Use the Dispute Feature:
If CardBrother offers a dispute or refund request feature within the app, initiate it to formally raise your case.

If you want, I can help you locate the support contact in the CardBrother app or craft a message you can send to customer service. Also, please check if the app’s notification center has any alerts about payment processing delays or system maintenance.

Does your CardBrother app show any message or status regarding the payment for this specific card trade? Let me know, so I can tailor the next steps for you.