[Headway] Headway app won’t play audio, I can only read. The audio stays at zero seconds.

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Caroline
1 year ago In Headway
Headway app won’t play audio, I can only read. The audio stays at zero seconds.

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hi there! I understand that in the Headway app on your iPhone running iOS 18.4.1, the audio playback isn't working and it stays stuck at zero seconds while you can still read the text. Let's get this sorted out together.

Just to clarify a couple of things before we proceed:
- Is this issue happening with all audiobooks or summaries, or just specific ones?
- Have you tried restarting the app or your phone already?
- Is your app updated to the latest version available?

Meanwhile, here’s a set of steps you can try to fix the audio playback issue:

1. Check Volume and Silent Mode: Make sure your iPhone’s volume is turned up and the side silent switch isn’t on. You can try playing audio from another app to confirm your audio hardware is working.

2. Close and Restart the App: Swipe up from the bottom (or double-click home button) to access app switcher, then swipe away Headway to close it. Reopen and try playing audio again.

3. Restart Your iPhone: Press and hold the power button, slide to power off, then turn it back on. This can resolve temporary glitches.

4. Check App Permissions: Go to Settings > Headway and ensure the app has permission to use your microphone or any relevant settings (sometimes audio needs certain permissions).

5. Clear App Cache (if available in the app settings): Sometimes cached data can cause glitches. If there’s an option to clear cache or reset audio settings inside Headway, try that.

6. Reinstall the App: If the above doesn’t help, delete and reinstall Headway to refresh the app completely.

7. Check Network Connection: Although reading works, audio sometimes requires a stable internet connection. Make sure you have good Wi-Fi or cellular data.

8. Battery or Background Restrictions: Since iOS can sometimes restrict background audio, check your phone’s Settings > Battery to ensure Headway isn’t being limited.

If you’ve tried some of these before, let me know which ones and we can deep dive further. Also, if the problem persists, it might be worth checking if there’s a temporary server or app issue on Headway’s side.

How does this sound? Would you like me to walk you through any of these steps?

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