Hi there! Sorry to hear that your ZIIP Beauty app screen is enlarged and frozen on your iPhone running iOS 18.6. I want to help you get this sorted as smoothly as possible.

Just to clarify a bit—does the entire iPhone screen appear enlarged and frozen, or is it just the ZIIP Beauty app screen that's stuck that way? Also, have you tried tapping, pinching to zoom out, or force quitting the app so far? Let me know what steps you’ve attempted, and we can start from there!

Just the Ziip app

Thanks for confirming it’s just the ZIIP Beauty app that’s affected. Let's try some straightforward steps tailored for your iPhone with iOS 18.6 to get the app back to normal:

1. Force Close the ZIIP Beauty App
- From the home screen, swipe up from the bottom and pause in the middle of the screen to open the app switcher.
- Find the ZIIP Beauty app preview and swipe it up to close it completely.
- After that, reopen the app and see if the screen returns to normal size and responsiveness.

2. Check for App Updates
- Open the App Store, tap your profile icon on the top right, scroll down to see pending updates.
- If ZIIP Beauty appears, tap Update to get the latest version which might fix bugs causing the freezing/enlarged screen.

3. Restart Your iPhone
- Press and hold the side button along with either volume button until the power off slider appears.
- Slide to turn off, wait 30 seconds, then turn it back on. This often helps clear minor glitches.

4. Reinstall the ZIIP App
- Press and hold the ZIIP Beauty app icon until a menu appears, then tap Delete App to remove it.
- Go to the App Store, search for “ZIIP Beauty,” and download it fresh:
ZIIP Beauty - App Store
This can clear up corrupted data causing display or freezing issues.

Please try these steps and let me know which ones you've already attempted or if the issue continues after these. We'll take it from there! Are you comfortable performing these so far?

I’ve done all those solutions but still not working

Thanks for letting me know you’ve tried closing, updating, restarting, and reinstalling the app but the ZIIP Beauty app still has the enlarged frozen screen. Since the usual fixes haven’t resolved it, let's dig a little deeper.

Here are some additional steps that could help:

1. Check iOS Display Zoom and Accessibility Settings
Sometimes, the iPhone’s built-in accessibility features can cause the screen to appear enlarged inside certain apps.
- Go to Settings > Accessibility > Zoom and make sure Zoom is turned off.
- Also check Settings > Display & Brightness > Display Zoom and ensure it’s set to Standard rather than Zoomed.
If these were set to zoom, switching them back to standard might fix the app display.

2. Clear App Cache or Data (If Possible)
iOS does not traditionally allow clearing app cache directly, but deleting and reinstalling should have accomplished that. Since it's still freezing, it's probably not cache-related but worth noting.

3. Check for Bluetooth Permissions and Connectivity
Since ZIIP Beauty app connects to your ZIIP device via Bluetooth, if the app interface is frozen and enlarged, it could involve Bluetooth communication errors.
- Go to Settings > Privacy > Bluetooth and make sure ZIIP Beauty app has permission enabled.
- Also, try turning Bluetooth off and on again, then relaunch the app.

4. Try Using the App on Another Device (If Possible)
If you have access to another iPhone or iPad, try installing the ZIIP Beauty app there and check if it works correctly. This will clarify if it’s app-specific or device-specific.

5. Contact ZIIP Beauty Support for Possible Known Issues
Since this sounds like a persistent software bug, ZIIP might have a solution or patch in progress. You can reach out to ZIIP Beauty’s support directly here:
ZIIP Beauty Contact Page

They have a dedicated team keeping track of issues like this and may provide tailored troubleshooting or updates.

Let me know if you'd like me to assist in contacting support or if you'd like to try these steps first! Are you okay checking your iPhone display settings now?

I emailed them yesterday but they have yet to respond.

Thank you for letting me know you already reached out to ZIIP Beauty support via email yesterday. From what I found, ZIIP Beauty’s customer service typically replies within around 24 hours on weekdays, but response times can sometimes be longer during busy periods or holidays3 7.

Since it has only been about a day, it’s possible they are still processing requests. If you don’t hear back in the next day or so, you might consider sending a polite follow-up email to [email protected] referencing your original message.

Meanwhile, if you want, I can help guide you through some advanced troubleshooting or look into any recent app updates or known issues that might be affecting the app on iOS 18.6.

Would you like me to do that, or is there anything else you want to try while you wait for their official response?

I have no issues when using my iPad to access app.

Thanks for sharing that you have no issues using the ZIIP Beauty app on your iPad. That’s a really helpful detail! Since the app works smoothly on your iPad, it suggests the problem is likely related specifically to your iPhone rather than your ZIIP account or the app in general.

A few things to consider given this info:

1. Device-Specific Settings or Bugs
Your iPhone’s display settings or accessibility options might be causing the enlarged screen problem. We already checked Zoom settings, but sometimes other display options like text size or font settings could impact app appearance. You might want to try adjusting these under Settings > Accessibility > Display & Text Size.

2. iOS Version Compatibility
The ZIIP Beauty app states compatibility with devices running iOS 14.1 or later, so iOS 18.6 should be within range. However, sometimes newer iOS versions can introduce bugs or conflicts with app versions. Checking that your iPhone has the latest app update and iOS update is sound—though you said you reinstalled the app.

3. App Cache/Data Specific to Device
Since reinstalling didn’t help, it might be worth restarting the iPhone in Safe Mode or testing other profiles (if applicable). Although iOS doesn’t have a “safe mode” like some systems, restarting it fresh and ensuring apps are closed before launching ZIIP again can sometimes help.

4. Bluetooth or Permissions Conflicts on iPhone
Since the app interacts with the device via Bluetooth, double-check that Bluetooth permissions are enabled for ZIIP Beauty on the iPhone and that no other app conflicts are occurring.

Given your iPad is fine, the fault appears isolated to your iPhone’s settings or environment, so focusing troubleshooting there is the way forward.

If you'd like, I can help you walk through checking those accessibility settings or any other adjustments on your iPhone.

Also, here’s ZIIP Beauty’s official App Store link for reference:
ZIIP Beauty - App Store

Would you like assistance with the iPhone’s display and accessibility settings next?

I will contact customer service again tmrw. Thank you

You're very welcome! When you contact customer service again tomorrow, here are the main contact options for ZIIP Beauty that might be helpful to have on hand:

- Email: [email protected] — this is their primary support email and where you’ve already reached out.
- Phone: (415) 546-7990 — if you prefer to call and speak directly to their support team.
- Contact Page: You can also submit inquiries through their official contact form here: ZIIP Beauty Contact Page.

Since you mentioned you've already emailed them, if you do get the chance, giving them a quick phone call might speed up getting assistance.

If any other questions come up or you want help preparing details for your next contact with them, please let me know. I'm here to support you!

Are you feeling confident about your next step to reach out to their customer service?