Hi! I'm Emily, here to help with your ZIIP Beauty app issue. When you say your app is frozen, do you mean it’s stuck on a particular screen, unresponsive, or not opening at all? Also, are you using the app on your Windows device with WebKit browser, or is it a separate app you installed?

Once I have a bit more detail, I can guide you through some easy first steps to try fixing it. For example, sometimes a quick restart of the app or your device can help. Also, ensuring your ZIIP device’s Bluetooth is on and paired correctly with the app is important since syncing issues can cause freezes.

Could you share a bit more about what’s happening exactly? Are you stuck during syncing, treatment selection, or another step?

Stuck on a particular screen

Thanks for letting me know the app is stuck on a particular screen. That helps narrow it down!

Let's try these steps to get your ZIIP Beauty app working smoothly on your Windows device with your WebKit browser:

1. Force Close and Restart the App:
Close the app fully—make sure it’s not running in the background. On Windows, you can press Ctrl + Shift + Esc to open Task Manager, find any ZIIP app processes, and end them. Then reopen the app.

2. Check Your Internet Connection:
Sometimes the app needs a stable connection to load screens correctly. Make sure your internet is working well.

3. Clear Browser Cache (since you’re using WebKit browser):
Clearing cached files can fix loading or freezing issues. Go to your browser settings, find the option for clearing browsing data or cache, select cached images and files, then clear them.

4. Update or Reinstall the ZIIP Beauty App:
If you’re using the app through a web platform or a Windows app, check for updates. If updates aren’t available or don’t help, try uninstalling and then reinstalling the app.

5. Bluetooth & ZIIP Device Sync:
Ensure Bluetooth on your Windows device is turned on and the ZIIP device is nearby and paired correctly before launching treatments. Otherwise, the app may freeze trying to connect.

6. Restart Your Windows Device:
A quick restart can refresh system resources and often resolves app freezes.

If you've tried any of these, let me know which ones so I can help you with more advanced steps. In some cases, the app might be stuck due to an update delay or server-side issue—we can check that next if needed.

Are you able to try these and tell me if the app responds differently?

Here’s where you can find more info on using the ZIIP Beauty app and common steps 1.