Hello! I understand your Ash app is freezing and locking up on your Motorola G Power 5G, which is definitely inconvenient. Could you tell me if this happens right after opening the app, during certain actions, or randomly? Also, have you noticed if other apps on your phone behave similarly, or is it just Ash?

In the meantime, here are some steps to try that often help with app freezing and crashing on Moto devices:

1. Clear the Ash app cache and data:
- Go to Settings > Apps & notifications > See all apps > locate and tap Ash.
- Tap Storage & cache.
- First, tap Clear cache to remove temporary files. If the problem persists, tap Clear storage/data (this may reset app settings or require you to log in again).
- Restart your phone and try the app again.

2. Force stop the app and restart the phone:
- In the Ash app info screen (same as above), tap Force stop, then reboot your phone. This often stops lingering background processes that can cause freezing.

3. Update the Ash app and your phone software:
- Go to the Google Play Store, check for any updates for Ash.
- Go to Settings > System > System update, and ensure your phone’s OS is fully updated.

4. Try running the phone in Safe Mode to rule out interference from other apps:
- Press and hold the power button until the power off menu appears.
- Press and hold Power off until a prompt to reboot into Safe Mode appears. Tap OK.
- In Safe Mode, open the Ash app and see if it still freezes. If it works fine, a third-party app might be causing conflicts.

5. Reinstall the Ash app:
- If clearing cache/data doesn’t help, uninstall the app completely, then reinstall it fresh from the Play Store.

If you've already tried any of these, please let me know which steps, and we can explore more advanced fixes. Also, if you experience freezing with other apps or the phone overall, that info helps to isolate the issue better.

Would you like me to guide you through any of these steps?