Hi there! I understand that you're seeing an "incorrect user ID or password" message when trying to log in to the Perlego app, even though you're sure your credentials are correct. Let's try to get this sorted out for you.

To start, can I ask if this issue happens only on the Perlego app on your Windows system, or does it also occur if you try logging in via a browser? Also, have you recently changed your password or email associated with your Perlego account?

Here’s a step-by-step approach that usually helps:

1. Double-check that you are entering the exact email address and password you signed up with—sometimes small typos or capitalization can cause issues.
2. Clear your browser cache and cookies or app cache if you’re using the app. This helps remove any stored data that might interfere with login.
3. If you still can’t log in, try resetting your password by going to the Perlego Password Reset page, entering your email, and following the instructions in the email you receive. This ensures you’re using the latest password1 6.

If you happen to use single sign-on (SSO) through your institution, make sure you are selecting the correct login method since that can affect whether your standard password works or not8.

Let me know if you have tried these steps already or need help clearing cache or resetting your password. I’m here to assist!

I've tried these steps already, they did not work

Thanks for letting me know you've already tried the basic steps. Given that the usual fixes haven't worked, let's dig a bit deeper.

Here are some additional troubleshooting actions tailored for your Windows 10 device using WebKit:

1. Log out from all devices: Sometimes, simultaneous sessions can cause conflicts. Log out from Perlego on all devices, then try logging back in on your Windows device only.

2. Disable VPN and check network: If you use a VPN or proxy, try disabling it temporarily. Sometimes login issues result from network restrictions or IP mismatches.

3. Try using a different browser: Even though you're using WebKit (a browser engine), test with another browser like Chrome, Firefox, or Edge, and see if login succeeds there.

4. Check for browser updates: Ensure your WebKit-based browser is up to date, as outdated browsers may cause login verification issues.

5. Temporarily disable any browser extensions: Some extensions (especially those related to privacy or ad blocking) can interfere with website logins.

6. Restart your device: A fresh start clears temporary glitches and helps finalize any pending updates.

7. Confirm your account status: It's worth checking if your account is active and in good standing. If you can, try resetting the password one more time after doing the above.

If after all these steps you still can’t log in, there might be a backend or account-specific issue. In that case, I recommend contacting Perlego support directly at [email protected] with your account details for them to investigate further.

Would you like me to guide you through any of these steps?