Hi there! I understand you're having an issue where you can watch the live Jazzercise classes just fine, but for the prerecorded classes, there’s no time showing up or they’re not appearing properly. I’d like to help you get this sorted out.

Just to clarify a couple things for me:
1. What device are you using to access the BAND app? (Since you mentioned Windows 10, are you using a browser or an app?)
2. Are the prerecorded classes not showing at all, or do they appear without any time or duration displayed?

Meanwhile, here are some basic steps that often resolve this type of issue with Jazzercise content:

1. Restart your device/browser: Sometimes, a simple reboot can fix temporary glitches.
2. Clear your browser cache and cookies: This can remove outdated data that might block the prerecorded videos from loading correctly. You can do this from your browser settings under Privacy or History.
3. Check your internet connection: A slow or unstable connection might cause some content not to load fully.

If you are using the BAND app directly on Windows, make sure the app is updated to the latest version. If it’s a browser, try switching browsers (e.g., from WebKit-based browser to Chrome or Firefox) and see if the classes load correctly there.

One important note I found is that some prerecorded Jazzercise classes, especially those that include in-class music, might not be available for replay yet. The Jazzercise team is planning to add more replays later, so if it’s about a specific set of classes, that could be the reason4.

Let me know what you’ve tried and your device details, and I can guide you through more specific fixes!

Hi, I got a new computer with windows 11. I re-started my band subscription this month. My old band subscription which I was last on in April was on an old Windows 10 computer, and it worked fine.

Thanks for sharing those details! Since you’ve switched to a new Windows 11 computer and restarted your BAND subscription this month, and your previous setup on Windows 10 worked fine, it’s good to approach this with Windows 11 specifics in mind.

Here’s what I suggest trying first:

1. Update Windows 11 Fully: Make sure your new PC has the latest Windows updates installed. Sometimes compatibility issues with apps get resolved with the newest patches.

2. Update or Reinstall the BAND App: If you’re using the BAND app (not just a browser), go to Microsoft Store, check for any updates to the BAND app, or uninstall and reinstall it to refresh the app files completely.

3. Reset the BAND App: You can do this by going to Windows Settings > Apps > Apps & Features > find BAND app > Advanced options > Reset. This clears app data and can fix loading issues with prerecorded content.

4. Try Launching BAND in a Different Browser: Since you mentioned WebKit-based browser earlier, try Chrome or Edge which are optimized for Windows 11. This can rule out browser compatibility issues.

5. Check App Permissions: Go to Windows Settings > Privacy & security > App permissions, and make sure BAND has access to necessary permissions, especially for video playback and network access.

6. Sign Out and Back In: Sometimes your subscription status needs a refresh in the app. Sign out of BAND, then sign back in with your restarted subscription credentials.

If after trying these, prerecorded sections still don’t show times or fail to load, it might be worth verifying if BAND’s server or service currently has any outages or maintenance affecting content delivery.

Would you like me to guide you through any of these steps in more detail? Also, do you access BAND mostly via app or browser on your Windows 11 machine? That way I can tailor instructions exactly for your environment.

Are you satisfied with this approach so far?