Hi there! I see you're having trouble logging into the Animal Jam app on your Kindle, and it's showing the message "we are searching for the problem" but not moving past that. Since you've already tried deleting and reinstalling the app, let's dig a little deeper to get this sorted out.

To start, could you let me know if you've tried the following steps or noticed anything specific?

1. Are you connected to a stable Wi-Fi or data network? Sometimes network issues can cause login problems.
2. Have you tried restarting your Kindle device after reinstalling the app?
3. Does this happen right after entering your username and password, or earlier/later in the process?

Meanwhile, here’s a step-by-step plan you can try:

1. Check Network Connection: Ensure your Kindle is connected to a strong, stable Wi-Fi network. Sometimes switching to a different network or resetting your router helps.
2. Restart Your Device: Power off your Kindle completely, wait about 30 seconds, then turn it back on.
3. Clear Cache and Data (if possible): Go to Settings → Apps → Animal Jam → Storage, then clear cache and clear data. (Note: Clearing data may log you out, so make sure you remember your login details.)
4. Update Device OS: Since your Kindle runs AndroidOS 11, make sure your software is fully up to date. Outdated OS versions sometimes cause app compatibility issues.
5. Try Logging in Via Browser: Open a web browser on your Kindle and try logging into Animal Jam through the website to see if the issue is with the app specifically.
6. Check Animal Jam Server Status: Occasionally, server issues on Animal Jam’s end can cause login problems. If you notice widespread problems, you might want to wait a while before trying again.

Let me know which steps you've already tried and if any of these help. We can then explore more advanced options if needed!

Problems login. It says 'we,are searching for the problem' but nothing. I have deleted and reinstalled

Thanks for letting me know again about the login issue with the "we are searching for the problem" message on your Kindle. Since reinstalling didn’t fix it, let's try a few more detailed steps to narrow down the cause.

Here’s what I suggest next:

1. Check Internet Connection:
Make sure your Kindle’s internet is stable. Try switching from Wi-Fi to mobile data or vice versa if possible, or connect to a different network. An unstable connection often causes login errors.

2. Restart Your Kindle:
Sometimes, a full restart can clear temporary glitches. Press the power button, turn it off completely, wait for 30 seconds, then power back on.

3. Clear Animal Jam App Cache and Data:
- Go to Settings on your Kindle
- Tap Apps & Notifications or just Apps
- Find and select Animal Jam
- Tap Storage
- Select Clear Cache first, and then Clear Data
Keep in mind clearing data logs you out, so have your login credentials ready.

4. Check for Kindle OS Updates:
Since your device runs Android OS 11, an update might fix app compatibility. Go to Settings > Device Options > System Updates to check for any updates.

5. Try Logging in via Web Browser:
Open the browser on your Kindle and go to the Animal Jam website. Log in there to see if the problem is app-related or account-related.

6. Double-check Account Info:
Verify your username and password are correct. If you're unsure, try resetting your password through the website.

If none of these steps work, there may be a server-side issue or a problem with app compatibility on your device. In that case, I can help escalate the issue to the Animal Jam support team. You can also email [email protected] with details about your device and the exact error message for personalized assistance.

Let me know how these tips go, and if the problem persists, I’m here to help! Are you satisfied with this plan so far?