Hi there! I understand your messages to Android phones via the Hit Em Up app are not going through, is that right? Could you tell me if you’re getting any error messages when you try sending, or are the messages just silently failing? Also, are your messages to iPhone contacts working fine?

To start with, here are some straightforward steps to check:

1. Make sure your phone number is active and properly set up with your carrier since the app uses your number for sending texts. You might want to call your carrier to confirm this.
2. Check if your Hit Em Up app is updated to the latest version on your Mac.
3. Review your sending mode settings within the app. There is an Android-specific sending mode that optimizes delivery to Android phones. You can find this under the “Sending Mode” options.
4. Sometimes, network or carrier restrictions can block messaging to certain carriers or number types (like landlines); verify your contacts are correct and able to receive SMS.
5. Restart your Mac and the Hit Em Up app, then try sending again.

If you’ve done these and messages are still failing, there might be something deeper like app permission issues or temporary service disruption. Let me know where you’re at with these checks so I can guide you further or look into advanced troubleshooting!

For detailed guidance on message send failures, you can also check the official Hit Em Up documentation here: Message Send Failures - Hit Em Up

Are you satisfied with this approach so far?

None of these worked. Messages to androids still will not go through.

Thanks for letting me know the initial steps didn’t work. Let’s dive a bit deeper.

Since your messages to Android phones via Hit Em Up still aren’t going through, and you’ve tried basic checks, the next thing I'd recommend is to enable or double-check the “Android Specific Sending Mode” in the app settings. This mode optimizes message delivery for Android devices by using a different sending protocol tailored for those phones.

Here’s how you can check and activate it on your Mac with OS X 10.15.7:

1. Open the Hit Em Up app on your Mac.
2. Go to the app’s settings or preferences.
3. Look for a section named “Sending Mode” or similar.
4. Enable the option labeled “Android Specific Sending Mode.”
5. Save your changes and try sending a message again to an Android contact.

If this mode was already enabled or this does not resolve the issue, next steps would include:

- Verifying that your contacts’ numbers are formatted correctly with country codes.
- Checking your message sending limits or restrictions in your Hit Em Up account dashboard.
- Trying to send messages to different Android contacts to rule out isolated contact issues.

Should this still not fix the problem, it might be related to backend service status or account-specific sending restrictions, and escalating to Hit Em Up support for an account review could be necessary.

You can also find more detailed guidance here: Message Send Failures - Hit Em Up and a note on Android sending modes here: Sending Mode - Hit Em Up App

Please give these steps a try and let me know how it goes. I’m here to help you get your messages going through! Are you satisfied with this approach so far?

Troubleshooting steps for Hit Em Up app message issues

Thanks for asking for detailed troubleshooting steps for Hit Em Up app message issues. Let’s walk through the recommended actions based on the official guidance to help you get messages sending properly again, especially since Android messages are failing.

1. Enable MMS (Multimedia Messaging Service):
Make sure MMS is enabled in your app settings. Even if you’re sending text, some messages to Android require MMS to be enabled for full delivery compatibility.

2. Check Your Internet Connection:
Since some sending modes rely on internet data, ensure your Mac has a stable Wi-Fi or wired connection. A poor connection can cause messages to stall or fail.

3. Verify Contact Number Formats:
Double-check that all Android contacts’ phone numbers include the correct country code and no extra characters or spaces.

4. Carrier Restrictions:
Some mobile carriers block short codes (special service numbers) which can interfere with message delivery. You can call your carrier’s support. Ask them not to block short codes or SMS from third-party apps.

5. App Updates:
Ensure your Hit Em Up app is up to date. Sometimes bugs are fixed in newer versions that could be causing send failures.

6. Restart & Reauthenticate:
Quit the app, restart your Mac, and then re-launch Hit Em Up. If your app requires login, try logging out and back in to refresh your session.

7. Avoid Group Message Spam Flags:
If you’re sending messages in bulk, send them in smaller batches or space them out to avoid spam filters.

If after these you still face issues, there could be account-level or server-side restrictions, and you might want to contact Hit Em Up support for an account review.

For further reference, you can check the official detailed guide here: Message Send Failures - Hit Em Up and the FAQ on short code blocking here: Hit Em Up FAQ

Give these steps a try and let me know how it goes! Are you satisfied with this troubleshooting plan?