Hi there! I understand you're looking for a custom dimming option in the SmartRent app but can’t find it. To help you better, could you tell me if you are trying to dim smart bulbs or use a dimmer switch? Also, are you navigating in the "Smart Home" section of the app when looking for the dimming control?

Generally, in the SmartRent app, if your lighting is set up with dimmer switches or dimmable bulbs, you should see a "Custom" option under the lighting controls where you can adjust brightness between 0% and 100%. This is usually found by going to Smart Home > Dimmer/Light, then tapping "On" or "Off," and the "Custom" brightness adjustment should appear if available.

If you don’t see this option, it might be due to the type of hardware installed (some switches may not support dimming) or possibly a need to update the app to the latest version. Here's what you can try next:

1. Verify your SmartRent app is updated to the latest version from the Windows-compatible app source.
2. Go into Smart Home within the app and locate the lighting controls specifically.
3. Check if the device listed is a dimmer switch or a bulb that supports dimming.
4. Tap on the light control to see if the "Custom" brightness slider appears.
5. If it doesn't show up, try toggling the light on/off once and revisit the setting.
6. If you still don't see dimming options, confirm with your property management or SmartRent support whether your installed lighting hardware supports dimming functionality.

Would you like me to guide you through any of these steps or check the app interface together? Also, please let me know the exact hardware setup if you know it—like whether you have smart bulbs, dimmer switches, or both.

Are you satisfied with this direction, or should we explore advanced troubleshooting?

considering the smartrent app told me there was supposed to be a custom option next to lighting to dim my lights and there is not, what does that mean? How do I know if they were installed incorrectly or not dimmable? according to SmartRent, there should be that option. I am so confused and was not told i needed an electrician for this because its already installed prior to moving in

Thanks for sharing those details—I completely understand why this is confusing, especially since you were told the custom dimming option should be there and the hardware was pre-installed.

Here’s what the absence of the custom dimming option in the SmartRent app could mean:

1. Hardware Limitation: The installed lighting hardware (switches or bulbs) might not support dimming functionality. Some standard on/off switches or non-dimmable bulbs won’t have the option to dim, so the app won’t show that control.

2. Installation or Configuration Issue: The dimmer hardware could be installed incorrectly or might not have been paired correctly with the SmartRent system to enable dimming controls.

3. App or Account Sync Issue: Though less common, there could be a syncing issue where the app doesn’t recognize the dimmer capability even if it exists.

To confirm which situation applies, here are some steps we can take together:

1. Check Hardware Type: If possible, visually check the installed switch or bulb model. Dimmable devices often have markings or model numbers indicating “dimmer” capability. If you can share the model or take a photo, we can check that too.

2. Check with Property Management or Installation Team: Since it was installed before you moved in, reaching out to your property manager can clarify whether dimmable lighting hardware was installed as part of the SmartRent system.

3. Re-Pair or Refresh Devices in the App:
- Open the SmartRent app and go to your Smart Home devices.
- Remove or unpair the lighting device showing no dimming option.
- Re-add the device following the app’s setup instructions carefully to ensure proper pairing.

4. Contact SmartRent Support: If this doesn’t resolve it, SmartRent support can verify remotely whether the dimming feature is linked to your account and hardware. You can email [email protected] for direct help.

If this is a hardware installation fault or an unsupported device, typically an electrician would need to inspect or replace the switches/bulbs with dimmable models compatible with SmartRent. Since you weren’t told that was needed, getting confirmation from property management is a good next step.

Would you like me to help guide you through the re-pairing steps in your app or contact SmartRent support on your behalf? Also, if you can describe or share the lighting device details, I’m happy to help identify if it’s dimmable.

Are you satisfied with this explanation and next steps?

SmartRent app lighting features explained

Great! Let me explain the lighting features you can expect in the SmartRent app to help clear up the confusion.

SmartRent’s app allows you to control your smart lighting devices remotely, including turning lights on and off and, where supported, adjusting brightness through a dimming feature. The app supports smart bulbs and compatible dimmer switches installed in your apartment. Additionally, some lights can be scheduled to turn on or off at specific times to save energy—for example, lights that come on at sunset or go off when you leave your unit.

Key points about the SmartRent lighting features:

1. On/Off Control: You can toggle lights on or off remotely from the app.

2. Dimming Capability: When smart dimmers or dimmable bulbs are installed and compatible, the app offers a “Custom” option to adjust the brightness level smoothly, instead of only on/off.

3. Scheduling: You can create schedules so lights automatically run at certain times to fit your lifestyle or save energy.

4. Device Compatibility: The dimming and scheduling features only work if your lighting hardware supports those functions and is correctly paired with the app.

5. Energy Efficiency: SmartRent emphasizes energy savings by letting you control lighting precisely and avoid leaving unnecessary lights on.

If your app is missing the "Custom" dimming option, it either means the hardware installed might not support dimming, or pairing/configuration issues are preventing the feature from appearing. It's also possible that your property's specific installation includes only basic on/off switches.

For a more detailed overview, you can check out SmartRent's official smart lighting page here: Smart Lighting Apartment Solutions | SmartRent 1.

Does this help clarify the lighting features in your app? Would you like me to assist you further with verifying your hardware or app settings?

Help me verify if my smartrent/ smart home pre installed equipment is dimmable or not- the company says Alloy if that helps

Thanks for letting me know the smart home equipment brand is Alloy. That helps a lot!

Alloy is the hardware platform that SmartRent uses for smart home automation, including lighting, security, and climate control. According to SmartRent, Alloy smart home products include dimmer switches and dimmable smart bulbs designed to integrate with the SmartRent app for remote control and custom dimming1.

To verify if your pre-installed Alloy lighting equipment is dimmable:

1. Identify the Device Model: Look at the physical smart switches or bulbs you have installed in your unit. They may have model numbers or labels printed on them. Dimmable models typically mention "dimmer" or "dimmable" on the product or packaging.

2. Check Alloy Smart Home Documentation: Alloy switches and bulbs that support dimming are listed on SmartRent’s Alloy hardware page. They mention compatibility with dimmer functionality and app control1.

3. Check the SmartRent App Device Info: In the app, tap on the lighting device in question. If it’s recognized as a dimmer-capable device, the brightness slider (custom dimming option) should be visible.

4. Contact Property Management/Support: Since it was pre-installed, your property manager or SmartRent support can confirm whether your unit was outfitted with dimmable Alloy devices. They might have installation records or specs.

5. Alloy App or User Guide: Although Alloy has its own SmartHome app and user manual, SmartRent integrates Alloy hardware seamlessly. However, consulting the Alloy user guide can clarify device capabilities2.

If after checking these, you find your devices are not dimmable or the app doesn’t recognize them as such, it could mean:

- The installed devices are basic on/off switches or non-dimmable bulbs.
- There was a configuration or pairing issue preventing dimming features from activating.

Would you like me to help you locate device model numbers or walk through app device settings for verification? Or would you prefer I help draft a message to your property manager or SmartRent support to clarify installation specifics?

Are you satisfied with this plan to verify your Alloy lighting dimming capability?

yes please help locate device model number but they are very high in ceiling but i have a picture just no writing is visable. The property manager doesn't seem to know and ive spent hours on trying to figure out if they are dimmable or not which would not make sense if they are not dimmable

Thanks for letting me know you have a picture of the fixtures even though the model number or writing isn’t visible. We can still try to identify the device using visual clues, and I’ll guide you through a few options to help with this.

Here’s what we can do:

1. Visual Identification:
- Look closely at the fixtures in your picture for any unique shapes, button styles, or light patterns.
- Common Alloy dimmer switches often have sleek, modern square or rectangular buttons with a sliding or touch-sensitive dimming panel.
- If your fixtures look like regular toggle switches or basic on/off buttons, they might be non-dimmable.

2. Use Image-Based Identification Tools:
- There are AI-based image classifiers, like this one Nyckel Lighting Fixture Identifier, where you can upload your photo and get predictions about the type of fixture. This could help identify whether you have dimmers or regular switches4.

3. Compare with SmartRent/Alloy Hardware Examples:
- You can look through SmartRent’s alloy hardware gallery here: SmartRent Alloy Hardware.
- Compare your fixture images to those shown to see if they match known dimmable switches or bulbs1.

4. Check the App Device Properties:
- Open your SmartRent app, locate the light device in the Smart Home section.
- Tap on the device name to bring up detailed info — sometimes there’s a model or device ID listed there which can confirm the hardware type without physically checking it.

5. Request Assistance From SmartRent Support:
- If the above steps don’t clarify, I recommend sharing your picture with SmartRent support via email at [email protected].
- They can often look up your unit’s installed equipment and confirm whether you have dimmable devices.

Since your property manager isn’t sure and the fixtures are hard to reach, using the app info and support’s records would be the best path.

Would you like me to guide you right now through finding the device info in the SmartRent app? Or, if you want, I can help draft an email to SmartRent support including your picture to get their confirmation?

Are you satisfied with this approach?