Hi there! I understand you're having trouble with your SmartRent door not locking. Let's work through this together to find a solution.

Could you let me know if you're experiencing any specific behavior with the lock? For example, is there any response when you try to lock it, or does it seem completely unresponsive? Also, have you recently changed the batteries, or have there been any disruptions in your network?

Once I have more details, we can move on to the troubleshooting steps!

Completely unresponsive

Thanks for the details! Since your door lock is completely unresponsive, we can try a few troubleshooting steps to help get it working again.

1. Check the Power Source: If your door lock is battery-operated, please check if the batteries need to be replaced. Fresh batteries can sometimes resolve issues with unresponsiveness.

2. Check Your Hub Connection: Make sure your SmartRent hub is plugged into a power outlet and is connected to your router, either via an ethernet cable or through Wi-Fi. If the hub isn't connected properly, it can affect the communication with your door lock.

3. Internet Connection: It’s important to ensure that your home internet connection is live and functioning properly. You should also check that your Mac is online, as the SmartRent app needs an active internet connection to control the devices.

4. Restart the Hub: If everything seems connected, try restarting your hub. Unplug it from the power source and plug it back in after about 30 seconds. This sometimes helps to reset any issues.

5. Use the SmartRent App: If you haven't already, open the SmartRent app on your Mac or mobile device and try to control the lock via the app again.

If these steps don’t resolve the issue, we may need to check if there are any outages or other issues affecting your device. Let me know how it goes! If you need more detailed guidance, you can find additional troubleshooting articles here.

Are you satisfied with the solution I provided, or do you need further assistance?