Hello! I understand you're not receiving the confirmation email when trying to log on to the True Key app. Let's get this sorted out together.

To start, could you please confirm a few things for me?
- Are you certain that the email address you entered matches exactly the one you registered with True Key?
- Have you checked your Spam or Junk folder in case the confirmation email landed there?
- Also, do you happen to use any email filters or security software that might block or auto-delete certain emails?

Meanwhile, here’s a step-by-step approach we can take to troubleshoot:

1. Verify Email Address: Double-check your email input for any typos or alternative emails you might have used during signup. Using a different email will prevent the confirmation email from arriving.

2. Check Spam/Junk Folder: Sometimes, confirmation emails are mistakenly filtered out as spam. Look for messages from True Key or "no-reply" senders.

3. Email Security and Filters: If you use apps like Outlook, Gmail filters, or antivirus software, review settings to ensure True Key emails aren’t blocked.

4. Resend the Confirmation Email: Try initiating the login again to trigger a fresh confirmation email.

5. Restart Device and App: Occasionally, restarting your Windows device or the True Key app can resolve syncing issues.

If these steps don’t help, it’s possible there might be a server-side issue or a known problem in the system—there have been reports before about delays in confirmation emails with True Key1. In that case, contacting True Key support directly may be the next best step.

Let me know which of these you’ve tried, and we can dig deeper from there.