Hi there! I understand that when you're watching the WPXI Channel 11 app on your TV, it turns off after 5 to 7 minutes, but when watching Fox's Channel 11, the TV stays on. That’s an interesting issue. Let me ask a couple of quick questions to better assist you:

1. Is the WPXI Channel 11 app being used directly on a smart TV, or is it through another device like a streaming stick or a computer connected to the TV?
2. Does the TV turn off completely, or does the app crash or freeze while the screen remains on?
3. Have you noticed if this happens only with live streams, recorded content, or both?
4. Have you tried updating the WPXI app or the TV’s firmware recently?

This will help me narrow down the cause and guide you through proper troubleshooting steps!

1.Fire TV. 2.turns off completely. 3. only on WPXi Now app. 4. i have updated my TV. not sure how to update the app

Thanks for the details! Since you're using the Fire TV and the TV completely turns off only when watching the WPXI Now app, it's likely an issue related to the app or how the Fire TV manages it after the recent update.

Let's try these steps to resolve this:

1. Clear the App Cache and Data:
- From your Fire TV home screen, go to Settings.
- Select Applications > Manage Installed Applications.
- Find the WPXI Now app.
- Choose Clear Cache and then Clear Data.
2. Restart Your Fire TV:
- Go to Settings > My Fire TV > Restart.
- Alternatively, you can unplug the Fire TV device from power for 30 seconds and plug it back in.
3. Uninstall and Reinstall the WPXI Now App:
- From Manage Installed Applications, select WPXI Now and choose Uninstall.
- Then, search for the WPXI Now app on the Fire TV app store and reinstall it.
4. Check for Fire TV System Update:
- Go to Settings > My Fire TV > About > Check for Updates.
- Install if any update is available.
5. Monitor Power Settings:
- Some Fire TVs or TV devices have built-in power-saving settings or sleep timers.
- Go to Settings > Preferences > Sleep Timer and ensure none is enabled.

This procedure often resolves app-specific crashes or power problems linked to apps on Fire TV2.

If after these steps, the TV still turns off only when using WPXI Now, it could be a deeper compatibility problem with the app itself, maybe triggered by the recent update. In that case, I can help guide you toward reporting this issue to the app developers or your Fire TV support for a fix.

Would you like me to help walk you through these steps? And after trying, let me know if the issue persists!