Hi there! I understand how frustrating it can be when you're trying to access the puzzle but nothing happens. Let’s see if we can troubleshoot this together.

First, could you let me know if you have tried restarting the app or your Mac? Sometimes simply closing the app completely and reopening it can resolve these types of issues.

If that hasn't worked, we can try a couple more steps:

1. Check for Updates: Make sure that the Alpha Omega app is updated to the latest version. You can check this by visiting the App Store and going to the Updates section.

2. Clear Cache: If the app has a cache, clearing it can sometimes help. Depending on the app, you might find this option in the app's settings, or you may need to re-install the app to refresh its cache.

3. Sign Out and Sign Back In: If you’re logged into the app, signing out and then signing back in can reset any temporary errors.

4. Reinstall the App: If none of the above works, you might want to try uninstalling the app and then reinstalling it from the App Store. Just make sure that your progress is backed up if the app has that option.

Let me know if you’ve tried any of these steps or if you’re facing any specific error messages. We'll get this sorted out!

This has been happening the last few days. I do restart the app and it still doesn’t work. I have turned my tablet off and on and sometimes it works, but then it happens again the next day. I don’t have this problem on any of my other puzzle apps which are all free. I paid 32.99 for this app and find it very annoying that I can’t access the puzzles anytime.

I can definitely understand your frustration, especially after spending money on the app. Let’s work through this issue together, since it's been persisting for a few days now. It seems like it could be a bug within the app that's causing it to behave inconsistently.

Here are a few additional steps we can try:

1. Check Compatibility: Ensure that your tablet is fully compatible with the app and any recent updates. Sometimes updates can unintentionally introduce bugs in certain versions.

2. Network Connection: Since the puzzles may require internet access, check if your Wi-Fi connection is stable when you're trying to access the puzzles. Disconnecting and reconnecting to your Wi-Fi can also help.

3. Background Apps: Ensure that there are not too many background apps running on your tablet that could interfere with the performance of the Alpha Omega app. You might want to clear them out if you have many running.

4. Storage Space: Check to see if your tablet is running low on storage space, as this can also impact performance. You can free up space by deleting unused apps or content.

5. Contact Support: Given that the issue has been ongoing, it might be best to contact Alpha Omega's support directly. You can reach them at [email protected]. Make sure to provide them with details of the problem and the troubleshooting steps you've already taken.

If you want, I can help you draft an email to support. Just let me know! Are you satisfied with the solutions I've provided so far?

Are there updates available for Alpha Omega that fix bugs?

It looks like there are no specific updates mentioned for the Alpha Omega app that directly address bug fixes in the search results. However, I recommend checking the App Store on your device for any recently released updates for the app. Developers frequently release updates to fix bugs and improve performance, and it might not always be announced outside of the app itself.

To check for updates, follow these steps:

1. Open the App Store on your device.
2. Click on the Updates tab on the left sidebar.
3. Look for Alpha Omega in the list and see if there's an update available. If there is, click Update.

If you've already updated and the issue persists, contacting their support at [email protected] would indeed be a good idea. They might provide you with specific details regarding any known issues and upcoming fixes.

Let me know if you need any further assistance with this! Are you satisfied with the solutions I’ve provided so far?