Hi there! I see you're experiencing an issue with incorrect billing in the Simple app. I’d like to help you get this sorted out. Could you please tell me a bit more about what’s happening? For example:

- Are you being charged the wrong amount or for services you didn’t use?
- Is this happening on a subscription or a one-time purchase?
- Have you already tried any steps to fix this?

Knowing this will help me guide you better!

i am charged wrong amount

Thank you for sharing that you were charged the wrong amount. Let's get this sorted out together.

Here’s what we can do step-by-step on your Android device using the Simple app:

1. Check Your Transaction Details:
Open the Simple app and review the transaction in question. Sometimes additional fees or taxes can cause the amount to appear higher than expected.

2. Compare with Your Bank Statement:
Confirm if the charge on your bank statement matches what you see in the app. This helps verify if the discrepancy is on the app side or with your bank.

3. Review Subscription or Purchase Details:
If it’s a subscription or recurring payment, check if the billing cycle changed or if there were any add-ons or promotional fees that might have altered the amount.

4. Clear Cache and Update the App:
Sometimes app glitches can cause display errors. Go to your Android Settings > Apps > Simple > Storage > Clear Cache. Then make sure the Simple app is updated to the latest version on Google Play Store.

5. Contact Simple Billing Support:
If the charge still looks incorrect after these checks, you can reach out directly to Simple's billing support team at [email protected] with the details of your account and transaction. They can investigate the specific charge and correct it if necessary.

Does this help you understand and check the charge? If you'd like, I can guide you through each step on your device. Let me know!

Contact support for Simple app billing issues

Thanks for asking! For billing issues with the Simple app, the best way to contact their support team is via email at [email protected]. When you write to them, please use the same email address you signed up with on Simple, or include that email in your message. This helps them quickly locate your account and assist you with your billing problem1 2.

If you need any help drafting the email or want me to guide you through what details to include, just let me know! Are you ready to reach out to them or would you like me to assist further?

Simple app customer service phone number

It looks like the Simple app for weight loss and health coaching primarily handles support through email at [email protected] rather than a phone number. There isn’t a published direct phone number for the Simple app customer service.

However, if you’re referring to Simple Mobile, which is a different service, their customer service phone number is 1-877-878-7908 (available daily from 8 AM to 10:45 PM EST)1.

If you need help specifically with billing or app issues related to the Simple health coaching app, emailing [email protected] is the best way to get direct assistance.

Would you like me to help you draft a message to their support team?