[Discogs] Beta app won't open have tried updating and deleted/reinstalled exited/rejoined still won't open

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Tedvolution
9 months ago In Discogs
Beta app won't open have tried updating and deleted/reinstalled exited/rejoined still won't open

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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9 months ago

Hi there! I see that your Discogs Beta app on your Android 10 device using WebKit isn't opening, even after updating, deleting, and reinstalling it. To help you out effectively, I just want to confirm a couple of things first:

- After reinstalling, do you see the app launching at all or does it immediately close/crash?
- Have you tried logging out and back in from within the app (or the website) before reinstalling?
- Is your device storage sufficient and stable internet connection available during these attempts?

This info will help me narrow down the best next steps for you. Meanwhile, I can suggest a few step-by-step approaches that have helped others with similar issues:

1. Clear cache and app data for Discogs (since you're on Android 10):
- Go to Settings > Apps > Discogs Beta app
- Tap on Storage > Clear Cache and then Clear Data
- Restart your device, then open the app freshly.

2. Reset your browser’s cache if you’ve been using WebKit inside a browser wrapper:
- Go to Settings > Apps > Chrome (or your browser)
- Tap Storage > Clear Cache and Clear Data
- This can help if some cached web data is conflicting with the app launch.

3. Check if any app permissions are blocked, especially storage or network-related:
- Go to Settings > Apps > Discogs Beta app > Permissions
- Enable all relevant permissions and try again.

4. Network issues:
- Try switching between Wi-Fi and mobile data to rule out connectivity problems.

If after these steps it still doesn’t open, it might be a known issue with the beta version. The Discogs team is aware of app launch problems after some updates and is actively working on fixes1.

In that case, keeping the app updated and occasionally rebooting your device can help until an official fix is released. Alternatively, using the Discogs website on your browser temporarily might be necessary.

Let me know if you’d like me to guide you through any of the steps! Are you satisfied with this direction so far?

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