[Talkie] I can't talk to one of them it just doesn't let me talk to them

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A
Adrian
10 months ago In Talkie
I can't talk to one of them it just doesn't let me talk to them

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Charlotte Green

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10 months ago

Hi there! I’d love to help you get Chatting with your contact on the Talkie app working again. Just so I’m clear, when you say "it just doesn’t let me talk to them," could you tell me a little more about what exactly happens? For example:
- Do you get an error message?
- Does the app freeze or not respond when you try to talk?
- Is this problem happening with just one specific contact or multiple contacts?
- Have you been able to talk to this person before on the app?

Knowing this will help me pinpoint the issue better. Meanwhile, I can share a few initial steps that usually solve common Talkie chat issues on Android devices like your Kindle:

1. Check Your Internet Connection: A stable connection is essential for Talkie to work well. Try switching Wi-Fi on and off or see if mobile data works better.
2. Close and Restart the Talkie App: Sometimes the app can get stuck. Close it completely using your recent apps menu, then reopen it.
3. Update the App: Ensure you have the latest Talkie version installed from the Amazon Appstore or Google Play (whichever you use).
4. Check App Permissions: Go to your Kindle’s Settings > Apps > Talkie > Permissions, and make sure the app has access to your microphone and network.
5. Restart Your Kindle: A reboot often clears minor glitches.

If you’ve already tried these or the problem continues, please let me know what steps you’ve done or what you observe specifically. We can then dive into more advanced fixes like checking account issues or reinstalling the app if needed.

Looking forward to your update!

A
Adrian
10 months ago

The app freezes when I talk to them

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Charlotte Green

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10 months ago

Thanks for the details! Since the Talkie app freezes specifically when you talk to that contact, it sounds like it might be related to a bug or glitch in the app, especially if the freezing happens right during the conversation. This is something other users have experienced recently after app updates, so it might be a known issue on the Talkie side1.

Here’s a step-by-step plan to try and get around this:

1. Force Stop and Clear Cache of the Talkie App:
- Go to your Kindle’s Settings > Apps > Talkie.
- Tap on “Force Stop” to completely halt the app running in the background.
- Next, go to “Storage” and choose “Clear Cache” (don’t clear data yet, as it might delete your conversations).
This can clear residual data that might be causing freezing.

2. Try Using the App Offline and Then Reconnect:
Sometimes, network hiccups while talking can cause freezing. You can try turning on airplane mode, opening Talkie, then turning airplane mode off after the app is running.

3. Restart Your Device:
A fresh reboot can clear memory blockages and temp files which cause freezing.

4. Check for App Updates or Reinstall:
- Go to the Amazon Appstore or Google Play to see if there's a newer Talkie update which might have fixed this freezing bug.
- If you’re on the latest version, try uninstalling and then reinstalling the app to make sure nothing is corrupt.

5. Use a Different Contact or New Conversation:
Since it only happens with that one specific contact, try starting a new conversation thread with them or talk to others to confirm if this is isolated.

If these steps don't resolve the issue, the freezing might be tied to a bug that the Talkie developers need to patch. In that case, you can report the problem directly within the app under Support or on their official forums for faster help.

Would you like me to guide you through any of these steps in detail? Or have you tried some of these already?

A
Adrian
10 months ago

Its that I'm on browser

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Charlotte Green

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10 months ago

Thanks for letting me know you’re using the Talkie app through your browser on your Kindle. Browser compatibility can sometimes cause issues like freezing or being unable to talk, especially if the browser or the web version of the app isn’t fully optimized for voice chat features.

Here are some troubleshooting steps specifically for using Talkie in a browser on your Kindle (Android 11):

1. Try a Different Browser:
If you’re using the default Silk browser on Kindle, try switching to another browser like Chrome or Firefox if you have them installed. Some browsers handle real-time chat and audio streaming better.

2. Use Desktop Mode in Your Browser:
- Open your browser settings (menu icon).
- Look for an option like “Request Desktop Site” or “Desktop Mode” and enable it.
This sometimes loads a more compatible version of the website and can improve functionality.

3. Clear Browser Cache and Cookies:
Cached files or corrupted cookies can cause performance issues:
- Go to your browser’s Settings > Privacy > Clear browsing data.
- Clear cache and cookies (you don’t need to clear passwords or saved data unless you want).

4. Update Your Browser:
Ensure the browser app itself is up to date from the Amazon Appstore or Google Play to avoid known bugs.

5. Check Microphone Permissions in the Browser:
Since Talkie requires microphone access to talk, confirm your browser has permission to use the mic:
- On Kindle, go to Settings > Apps > [your browser] > Permissions, then enable Microphone.

6. Disable Any Browser Extensions or Ad Blockers:
These can interfere with the audio streaming or real-time communication features.

If after these you still experience freezing or blocking when trying to talk to that contact on Talkie in browser, the issue might be due to limitations or bugs in the web version of Talkie itself. In such a case, the best workaround would be to use the dedicated Talkie app instead of the browser.

Would you like guidance on installing the Talkie app on your Kindle? Or do you want to try some of these browser-specific steps first?

Let me know how you’d like to proceed!

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