[Faceover] Photo not uploading

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Subhajit Mitra
1 year ago In Faceover
Photo not uploading

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! I understand you're having trouble uploading photos on Faceover. Let's get to the bottom of this together!

First, could you let me know what happens when you try to upload a photo? For example, do you see any error messages, or does the upload just seem to hang? Knowing a little more about the situation will help me guide you better.

In the meantime, here are a few quick troubleshooting steps you can try:

1. Check your internet connection - Ensure you have a stable connection. Sometimes, poor connectivity can interrupt uploads.

2. Image Size - If the image is quite large, that might be causing an issue. Try compressing the photo or selecting a smaller one to see if it works.

3. Clear Cache and Data - This can often resolve issues with apps. Here's how you can do that:
- Go to Settings on your Android device.
- Scroll down and select Apps.
- Find and tap on Faceover.
- Tap on Storage.
- Select Clear Cache and then Clear Data. Keep in mind that clearing data might log you out of the app.

4. Reinstall the App - If the above steps don't work, try uninstalling and then reinstalling Faceover from the Play Store.

Please let me know what you discover or if you need more assistance with any of the steps!

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