Hi there! I understand your COMMAND PRO pictures have disappeared and your camera isn't working. To help you better, can you tell me a bit more? For example:

- Is this issue happening on a COMMAND PRO camera device or on your computer?
- When did you first notice the pictures disappeared? Did it happen after any update or change?
- Is the camera failing to start, or does it start but not save pictures?
- Are you using any microSD card or storage device with the camera?

This info will help me guide you with the most relevant steps. Meanwhile, here are some initial things you can try:

1. Restart your device: Sometimes a simple reboot can reset the camera and storage connections.

2. Check the storage: If your pictures were saved on a microSD card, try removing it and inserting it into your Windows 10 computer using a proper card reader. See if you can access the pictures there.

3. Inspect camera app or software: If you use a specific app to operate the camera, ensure it's updated to the latest version.

4. Check camera permissions on Windows: Sometimes Windows blocks apps from accessing the camera. You can verify this in Settings > Privacy > Camera. Make sure access is enabled.

5. Try the camera with another app: To rule out software issues, open the camera with another app (e.g., Windows Camera app) and see if it works.

If the pictures are missing due to card formatting or accidental deletion, there are recovery tools that can restore deleted DJI camera photos and videos, and those might help if this is the case.

Once I have a bit more detail from you, I can guide you step-by-step on what to do next. Does this sound good?

command pro 360 had photos at 10:37 am and was viewing them and they all the sudden where gone from my phone app nothing since

Thanks for providing those details about your COMMAND PRO 360 photos disappearing right after you viewed them at 10:37 am on your phone app. Let’s try to get this sorted out.

This looks like it may be a somewhat common issue where pictures suddenly vanish from the app, sometimes tied to syncing or app glitches. Here’s what I recommend as next steps:

1. Close and Reopen the App
Fully close the COMMAND PRO app on your phone (make sure it’s not running in the background), then reopen it. Sometimes the app doesn’t refresh properly and this simple step reloads files.

2. Restart Your Phone
Power cycling your phone refreshes network connections and app processes.

3. Check for App Update
Go to your phone’s app store and verify if there’s a new version of the COMMAND PRO app. An update might address syncing or display bugs.

4. Log Out and Back In
If the app lets you log out and back in, try that to force a full resync of your data.

5. Verify Network Connection
The app needs a stable connection (usually 4G/LTE or Wi-Fi) to sync pictures that are stored on the camera or cloud. Ensure your phone has good network signal.

6. Reinstall the App
As a last step before advanced troubleshooting, uninstall the COMMAND PRO app and reinstall it fresh. This clears any corrupted cache or settings.

If after these steps your photos still don’t show up, the issue may be with how the camera synced data to your phone or cloud storage. In that case, I’d recommend checking:

- The camera’s microSD card (if used): remove and inspect it via PC to see if the photos are still saved there.
- The COMMAND PRO cloud/storage status if applicable.

I found others with similar sudden photo disappearance issues on the COMMAND app experience; many resolved it with app reinstall, logging out/in, or waiting for sync to complete1.

Could you let me know if you’ve already tried any of these? Also, what kind of phone and OS version are you using the app on? That will help me narrow down any device-specific advice.

Does this sound like a good plan so far?

Why did my photos disappear from COMMAND PRO 360 app?

Thanks for your question about why photos disappear from the COMMAND PRO 360 app. Based on recent community reports and troubleshooting insights, here are some common reasons why this happens:

1. Syncing Glitches: Sometimes the app fails to fully sync photos between the camera, cloud storage, and your phone app. This can cause pictures to temporarily vanish from view until the connection completes or refreshes.

2. App Cache or Display Bugs: Corrupted app cache or minor bugs in the app update may cause photos to not display properly even though they are still stored.

3. Network Connectivity Issues: If your phone’s internet connection is unstable or slow, the app might not update the gallery fully.

4. Storage Errors on Camera microSD Card: If the camera's storage card has errors or corruption, photos may be lost during transfer or fail to upload properly.

5. Settings or Permissions Changes: Changes in app permissions or settings on your phone could restrict the app from accessing stored images.

Community users have reported similar sudden photo disappearances that were resolved by app reinstall, logging out and back in, or waiting for a full sync to complete1. Also, if the camera’s microSD card is faulty, several users recommend checking and repairing the card using tools on a Windows PC4.

I suggest following these targeted steps if you haven’t already:

- Close and restart the COMMAND PRO app to force refresh.
- Log out of the app and then log back in to trigger resync.
- Ensure your phone has stable internet access.
- Remove the microSD card from the camera and check the pictures on your Windows 10 PC. Run a disk check (chkdsk) if necessary.
- Update or reinstall the app to fix any caching/display issues.

If this still doesn’t restore your photos, the issue could be deeper with the camera or cloud syncing, so feel free to share what you’ve tried. I’m here to help you get through this.

Are you ready to try these steps with me?