[COMMAND PRO] Not notifying me

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T
Tyrel
1 month ago In COMMAND PRO
Not notifying me

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 month ago

Hi there! I understand that your COMMAND PRO app on your iPhone with iOS 18.6 isn't sending notifications. To help you best, I want to make sure: are you not receiving any notifications at all, or is it just certain types (like motion alerts or alerts from specific cameras) that are missing?

In the meantime, let's walk through some steps to get notifications working again:

1. Check iPhone Notification Settings for the COMMAND PRO App:
- Open the Settings app on your iPhone.
- Scroll down to find COMMAND PRO in the app list.
- Tap Notifications.
- Make sure Allow Notifications is turned on.
- Also, check that the notification style (Lock Screen, Notification Center, Banners) is enabled and set your preferred alert sound.

2. Verify In-App Notification Settings:
- Open the COMMAND PRO app.
- Look for a Settings or Notifications section inside the app.
- Ensure notifications are enabled globally and for specific cameras or events as needed since some apps let you customize this.

3. Sign In and Connection Check:
- Confirm you are logged in properly with your correct account credentials.
- Notifications won’t work if the app isn’t connected or hasn’t synced recently.

4. Reinstall the COMMAND PRO App:
- Since clearing cache isn’t an option on iOS, try deleting the app from your iPhone.
- Then, go to the App Store, re-download COMMAND PRO, and sign in again.
- This often clears up any corrupt data causing notification issues.

5. Restart Your iPhone:
- After reinstalling, restart your device once to refresh system processes.

Try these and let me know if notifications start coming through or if any step is unclear. I’m here to help get your notifications back working!

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