[COMMAND PRO] I can log in on my cellphone but not my computer. Trys to login but goes back to login screen.

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Martin Manuel
1 year ago In COMMAND PRO
I can log in on my cellphone but not my computer. Trys to login but goes back to login screen.

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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1 year ago

Hello! I understand you're having trouble logging into your account on your computer, while it works fine on your cellphone. Let's work together to get you back in!

Here are a few steps we can try:

1. Clear Browser Cache and Cookies: Sometimes, stored data can interfere with logging in. Here’s how to do it:
- Open your WebKit browser.
- Go to the settings menu (often represented by three dots or lines).
- Look for the section that mentions "Privacy" or "History."
- Find the option to clear browsing data. Make sure to select cache and cookies, then confirm.

2. Try a Different Browser: If clearing the cache doesn't help, trying a different browser can rule out browser-specific issues. If you're currently using WebKit, switching to another browser like Chrome or Firefox may solve the problem.

3. Disable Extensions: Sometimes, browser extensions can cause login issues. If you have any installed, try disabling them temporarily:
- Go to settings/extensions in your browser.
- Disable each extension one by one, attempting to log in again each time.

4. Check Internet Connection: Ensure your computer has a stable internet connection. Sometimes, poor connectivity can interrupt the login process.

5. Check for Windows Updates: Occasionally, system updates can affect browser performance:
- Click on the Start menu, then select "Settings."
- Go to "Update & Security" and check for any available updates.

If none of these steps work, let’s gather some more info. Are there any error messages you get when trying to log in, or does it just go back to the login screen without any message? Your answers will help me assist you better!

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