[Argus] It has stopped showing number of steps

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Alan frost
6 months ago In Argus
It has stopped showing number of steps

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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6 months ago

Hi there! I see that your Argus app has stopped showing the number of steps on your iPhone running iOS 18.1.1. I’d like to help you get that fixed.

To start, can you let me know if you have already tried any troubleshooting steps? For example, have you checked if Argus has permission to access your Health data or motion and fitness activity on your iPhone? Sometimes these settings can affect step counting.

If you haven’t yet, here’s a simple checklist to go through:

1. Check Health Permissions:
- Open the Settings app on your iPhone.
- Scroll down and tap Privacy & Security.
- Tap Motion & Fitness and make sure Fitness Tracking is turned on.
- Then go to Health app > Sharing > Apps > Argus, and ensure it has permission to read your step data.

2. Restart the Argus app:
- Close the Argus app completely (swipe up from the bottom and swipe the app off screen).
- Reopen the app to see if step count displays.

3. Restart your iPhone:
- A quick reboot can reload sensors and app connections, which sometimes solves data display issues.

4. Update the app:
- Visit the App Store and check if there’s an update for Argus. Running the latest version helps avoid bugs.

5. Re-sync with Health app:
- In Argus app settings, look for an option to reconnect or resync with Apple Health to refresh step data connection.

If after these steps the number of steps still doesn’t show, let me know. We can then explore checking if Bluetooth is enabled (if Argus syncs with an external device), or look into app data reset or reinstall options.

Would you like me to guide you through any of these steps in more detail?

A
Alan frost
6 months ago

It has stopped showing number of steps

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
6 months ago

Thanks for sharing that you’re still facing the issue of Argus app not showing step counts on your iPhone with iOS 18.1.1. Let’s take a closer look and troubleshoot it specifically for Argus.

Since this is an iPhone, the step counting depends on data from Apple Health and the motion sensors. Here’s a focused set of steps you can try to fix it:

1. Ensure Argus Has Full Permission to Access Health Data
- Open Settings > Privacy & Security > Health > find Argus.

- Make sure all categories relevant to steps and mobility are enabled for read and write permissions.

2. Check Motion & Fitness Tracking is Enabled
- Go to Settings > Privacy & Security > Motion & Fitness.

- Confirm that Fitness Tracking is toggled ON and Argus is allowed.

3. Force Close and Relaunch Argus
- Swipe up from the bottom and pause, then swipe the Argus app off the screen.

- Reopen Argus and check if steps now display.

4. Restart Your iPhone
- Press and hold the side button and volume up (or volume down) button, then slide to power off.

- Turn it back on after 30 seconds.

5. Re-sync Argus with Apple Health
- In the Argus app’s settings, look for any option to reconnect or refresh the Apple Health data sync.

- Disable permission and enable it again if possible.

6. Update Argus app
- Open the App Store, tap your profile icon, scroll to updates, and update Argus if available.

If you’ve tried these and the issue remains, sometimes deleting and reinstalling Argus can help reset the app’s connection to Health data.

For additional info, I referred to Argus’s support regarding similar step-counting issues and Health data permissions on iPhone1.

Would you like me to guide you step-by-step through any of those fixes? Or have you already tried some of these before?

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