Hi! I understand you’re not seeing your expected $80 available balance on your Rapyd Pay app. Let’s work through this together to get to the bottom of it.

First, can you tell me if you see any balance amount at all, or is it just blank or zero? Also, have you recently made any transactions or deposits that should have added to your balance? Knowing this helps us check for any timing or sync issues.

Meanwhile, here are a few straightforward steps to try:

1. Refresh the Balance Display: Sometimes, the app needs a manual refresh. Pull down on the balance screen to force the app to update your balance.

2. Check Internet Connection: Make sure your iPhone has a stable internet connection, as the app needs it to fetch your latest balance.

3. Log Out and Back In: Signing out of your Rapyd Pay app and signing back in can help re-sync your account info.

4. Update the App: Confirm your Rapyd Pay app is up to date on your iOS 18.6 device. Sometimes outdated versions don’t sync correctly.

If these don’t help, there might be a delay in updating your wallet balance or an issue with how the balance is being fetched from your Rapyd Wallet. Given Rapyd has multiple balance types visible in their wallets, sometimes the available balance isn't in the spot you expect or is pending some approval steps2.

Could you also check if you have any pending transactions or system notifications within the app? That information will help narrow down the cause.

Let me know what you find or if any of these steps change what you see, and we’ll continue from there!

It is blank

Thanks for letting me know the balance area is completely blank. That helps pinpoint the issue. Since your Rapyd Pay app is showing a blank screen instead of balance info, let's try a few targeted steps to resolve this:

1. Force Close and Reopen App
- Swipe up from the bottom of your iPhone screen and pause at the middle to see the app switcher.
- Find the Rapyd Pay app preview and swipe it up to close it fully.
- Reopen the app to see if the balance loads properly.

2. Check for App Updates
- Open the App Store, tap your profile icon at the top right, and scroll to see if Rapyd Pay has an update available.
- If yes, update and relaunch the app.

3. Clear App Cache by Reinstalling
- Press and hold the Rapyd Pay app icon until it wiggles.
- Tap the 'Remove App' option, then confirm by deleting the app.
- Go to the App Store and reinstall Rapyd Pay fresh.
- Log back in and check the balance screen.

4. Restart Your iPhone
- Press and hold the side button and either volume button until the power off slider appears.
- Slide to power off, wait 30 seconds, then turn your iPhone back on.

5. Check Network Connection
- Confirm you have a strong Wi-Fi or cellular data connection.
- Try switching between Wi-Fi and cellular to see if it makes a difference.

If after these steps the balance is still blank, there might be a temporary backend issue or sync problem on Rapyd’s side, or your account could be experiencing an update delay. In that case, the best course is to contact Rapyd’s support directly by email at [email protected] for them to look closely at your account.

For your convenience, here is a helpful video that covers some of these troubleshooting tips visually: How to Fix Rapid Pay Card App Not Working 1.

Please try these steps and let me know how it goes! Are you able to see your balance now?