[Welltory] It does not record my walks on Welltory or Apple Watch

D
Debbie
1 year ago In Welltory
It does not record my walks on Welltory or Apple Watch

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Hi! I see that your walks are not being recorded on both Welltory and Apple Watch. Let’s work through this together to figure out what might be going on.

First, could you tell me:
- Are you seeing the walk data recorded in the Apple Health app at all?
- Is your Apple Watch syncing normally with your iPhone?
- Have you noticed if this issue happens all the time or started recently?

For now, here are some steps we can try:

1. Check Permissions:
Welltory needs permission to read data from Apple Health. On your iPhone (iOS 18.4.1), open the Health app > tap your profile picture top right > Apps > select Welltory > make sure all relevant categories like "Walking + Running Distance" and "Workouts" are enabled.

2. Force Apple Health Data Refresh:
Sometimes, Welltory won’t see the updated data until Apple Health syncs properly. Try this: open the Apple Health app to force a data refresh from your watch, then wait 10-15 minutes for Welltory to pull that data.

3. Verify Watch App Settings:
Open the Watch app on your iPhone > scroll to Welltory > ensure “Show App on Apple Watch” is turned on. This helps with run-time syncing.

4. Restart Devices:
Try restarting both your iPhone and Apple Watch. This refreshes connections and background activity.

5. Check Apple Watch Sensors and Setup:
- Make sure the back sensors on your watch are clean and unobstructed.
- Confirm your personal details (age, weight, height) are correctly set in the Health app to help accurate tracking.

6. Reinstall Apps if Needed:
If none of the above works, reinstall both the Welltory app on your iPhone and the Welltory watch app. Sometimes a fresh install clears up sync issues.

If after these steps the walks still don't record in Welltory or Apple Watch, there could be a deeper syncing delay or connection issue between Apple Health and Welltory.

Would you like me to guide you through any of these steps more specifically? Or let me know what you have already tried so we can narrow it down!

Are you satisfied with the direction so far?

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