Hi there! I understand you paid for the PictureThis app but it keeps asking you to buy another subscription when you try to use it. That sounds inconvenient.

To help you better, could you tell me if you:
- Are using the same device and account where you made the purchase?
- See any error messages when the app asks for a new subscription?
- Have you tried using any "Restore Purchase" option in the app?

Usually, apps like PictureThis have a "Restore Purchase" button that you can tap to regain access to your active subscription if the app doesn’t automatically recognize it, especially if you changed devices or reinstalled the app.

If you haven’t tried it yet, here is what you can do on your Windows device with the WebKit browser setup:

1. Open the PictureThis app.
2. Go to the app’s settings menu – look for a gear icon or menu option usually at the top or bottom.
3. Find the subscription or premium membership section.
4. Look for a “Restore Purchase” button and tap or click it to confirm your subscription status.

If that doesn’t work or you don’t find that option, please let me know. There might be an account sync issue or something else I can assist with next.

Have you tried restoring purchases or is there anything else you’ve noticed about the subscription prompt when you use the app?

Restore unsuccessful. This has been going on since 7/24 when I purchased the app. I was using a different phone then, now inactive, but the same google account.

Thanks for sharing more details! Since you purchased the subscription back on 7/24 and used a different phone but the same Google account, it's good that you're trying to restore the purchase on the current device.

Let's try a more targeted approach to restore your subscription properly on your Windows device using the WebKit browser environment:

1. Ensure you are logged into the same Google account inside the PictureThis app — Sometimes, the app may default to a different account, so double-check you are signed in with the correct Google account where you made the purchase.

2. Follow these steps to restore purchase within the app:
- Open PictureThis.
- Go to the Me section (usually at the bottom of the home screen).
- Tap the Settings icon at the top right.
- Scroll to My Premium Service or the subscription section.
- Tap the Restore Purchase button explicitly from this screen.

This restores your subscription by checking your Google account’s purchase history1 5.

3. Verify your internet connection — A stable connection is necessary for the app to retrieve your purchase information.

4. Close and reopen the app after restoring — Sometimes the app requires a restart to sync the restored subscription properly.

If this still doesn't work, it may be a syncing issue with Google's purchase system or the app's backend recognizing your subscription. At that point, I recommend:

- Checking if your subscription is showing as active in your Google Play account by visiting https://play.google.com/store/account/subscriptions
- If your subscription appears active there, but the app doesn’t recognize it, I can help you escalate this to our billing support team. They can manually verify and fix your subscription status.
- You can also send an email directly to [email protected] with a screenshot of your active subscription from Google Play and a brief description of the issue.

Could you please try the steps above once more and confirm what happens? Also, let me know if your subscription shows as active on your Google account’s subscription page. That will help us decide on the next best steps!

When I click your link to the play store this is what I get: "We're sorry, the requested URL was not found on this server." Also, I can never click the gear icon since the app never opens.

Thanks for pointing that out! It looks like the link I shared to check your Google Play subscriptions isn’t working properly in this context. Sorry about that. Since you’re on a Windows device using WebKit browser, accessing Google Play subscriptions directly might differ from a mobile device.

To check your active subscription purchased via Google on your Windows PC, please try this:

1. Open your web browser and go to https://play.google.com/store/account/subscriptions (you can copy and paste this in your browser’s address bar).
2. Sign in with the same Google account you used to purchase PictureThis.
3. Check if PictureThis appears in your list of active subscriptions.

If you don’t see PictureThis there, or if it doesn’t list any active subscription, that could be why the app is prompting for a new purchase.

Regarding the app never opening and thus not being able to click the gear icon or use the Restore Purchase option — that suggests a problem on the app side on your current device.

Here’s what I recommend next:

1. Uninstall the PictureThis app from your Windows device.
2. Restart your device fully.
3. Reinstall the latest version of PictureThis from the Microsoft Store or the official PictureThis website.
4. Try to open the app again and see if it loads past the initial screen.

If the app still won’t open, there might be compatibility or software issues on your current setup that we need to look into more deeply.

Could you please try these steps and let me know what happens? Also, if you’re unable to verify your subscription status online via the Google Play link, just let me know. I can guide you on contacting our specialized billing support to verify your purchase manually.

Looking forward to your update!

Verified paid subscription until 7/5/2025 but hasn't opened for the past year

Thanks for confirming your subscription is valid until 7/5/2025 but the PictureThis app hasn’t opened for the past year. That definitely helps narrow down the issue.

Since your app won’t even open on your current Windows device and you have a verified paid subscription, this points to a compatibility or installation problem rather than your subscription itself.

Here’s what I recommend next:

1. Check System Requirements:
Make sure your Windows device meets PictureThis’s minimum system requirements. Sometimes, older or unsupported Windows builds cause the app not to launch properly.

2. Clear Cache and Data (if possible):
If you installed the app via the Microsoft Store, try clearing the app’s cache:
- Go to Settings > Apps > Find PictureThis > Advanced options > Click Reset.
This will clear data without uninstalling.

3. Reinstall the App Completely:
Since the app never opens, uninstall it fully, restart your PC, and then reinstall the latest version from the official Microsoft Store or PictureThis website.

4. Windows Compatibility Mode:
If reinstalling doesn’t help, try running the app in compatibility mode:
- Right-click the app’s shortcut or .exe file, select Properties > go to Compatibility tab > check Run this program in compatibility mode for: and select Windows 8 or 7. Apply and try launching it again.

5. Check for Windows Updates and Graphics Drivers:
Outdated system files or graphics drivers can also prevent apps from launching correctly. Run Windows Update and update your graphics drivers.

6. Alternative Access:
Since you are using a WebKit browser on Windows, is it possible to try PictureThis via the web or mobile device again as an interim solution? Sometimes the web interface or mobile apps work better with subscriptions.

If after trying these steps the app still won’t open, I recommend escalating this to our technical support team for deeper investigation. Please feel free to email [email protected] with your subscription details and device information. This will help them track the app launch issue on your specific device.

Would you like me to help you walk through any of these steps in detail? And are you open to trying the app on a different device or via web meanwhile?