[True Finance] I cannot log in bc I don’t have access to the number or the email that I used when I joined. How do ?

L
Lurie Bailey
2 months ago In True Finance
I cannot log in bc I don’t have access to the number or the email that I used when I joined. How do ?

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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2 months ago

Hi! I understand you’re having trouble logging into your True Finance app because you no longer have access to the email or phone number linked to your account. Let me help you with that.

Since you can’t use your registered email or phone number for verification, here’s what I recommend you try step-by-step:

1. Look for Alternative Login or Recovery Options:
Open the True Finance app on your iPhone and go to the login screen. Check if there is an option like “Try another way” or “Can’t access your email or phone?” Some apps allow you to verify your identity with other methods, such as security questions or identity documents.

2. Contact True Finance Support Directly:
Because standard password resets require access to your registered email or phone, your best option is to reach out directly to True Finance’s customer support. They might have a manual identity verification process where you provide personal details or ID to regain access. Usually, support contact info is available inside the app or on their website.

3. Prepare Your Account Information:
When you contact support, have ready any details that can prove your identity like your full name, date of birth, account creation date, and any recent activity or transaction details. This will speed up the process.

4. Check for Account Recovery Help Online:
Sometimes True Finance or related forums have posted guidance for such cases. If you want, I can pull more info on any official recovery procedures or tips they provide.

To sum up, since your email and phone are inaccessible, you’ll likely need to rely on True Finance’s customer support to reset your login credentials securely. If you want, I can assist you in finding the direct support link or help draft a message to them.

Would you like me to help you contact True Finance support, or do you want to try seeing if the app offers a “try another way” option first?

L
Lurie Bailey
2 months ago

Cannot login with old number and email

user
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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
2 months ago

Thanks for clarifying that you can’t log in using your old email or phone number. Given this, the usual password reset through those options won’t work, so here are the next best steps tailored for your iPhone with iOS 18.6:

1. Check True Finance App for Account Recovery Options:
Open the True Finance app, and at the login page, look carefully for a link like “Need help logging in?” or “Alternate recovery options.” Sometimes apps provide ways to verify your account by answering security questions or submitting ID, especially when email/phone access is not available.

2. Contact True Finance Customer Support Directly:
Since resetting through email/phone is not possible, True Finance support can assist you with identity verification manually. I'm here to help locate their contact info for you. You can reach True Finance via their official website jointrue.com where they have customer support options available. Usually, a support email or chat is offered.

3. Prepare Account Verification Details:
Before contacting support, gather info like full name, date of birth, account creation date, transaction history, or any other details that can verify you’re the owner of the account.

4. Important: Avoid Third-Party Sites or Sharing Sensitive Info Publicly
Always use official True Finance channels to safeguard your personal data.

If you want, I can help you draft a message to their support team or guide you through finding the exact support contact on their site.

Would you like me to help you with the direct support contact info or draft a message for you to send?

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