Hi there! I understand that when you open iMaps+ and try to access Google Maps within the app, it cuts off or closes immediately. Let's work through this together to get it fixed.

Could you tell me if the app crashes immediately after opening, or does it just freeze or show a blank screen before closing? Also, have you been able to use the app normally before, or is this happening from the start after installation or an update?

Meanwhile, here are some steps we can try to resolve the issue on your iPhone running iOS version 26_2_1:

1. Close and Restart iMaps+
Double press the home button or swipe up from the bottom (depending on your iPhone model) to view the app switcher. Swipe up on iMaps+ to close it fully. Then reopen the app to see if Google Maps loads properly.

2. Check Internet Connection
Ensure you have a stable internet connection, either through Wi-Fi or cellular data. Sometimes poor connectivity can cause the app to freeze or close unexpectedly.

3. Update iMaps+ App
Go to the App Store and check if there’s an update available for iMaps+. Installing the latest update can fix many bugs.

4. Restart your iPhone
Power off your iPhone completely and turn it back on. This can clear out temporary glitches affecting app performance.

5. Check Location Services
Since maps rely on location data, go to Settings > Privacy > Location Services and make sure Location Services are enabled, and specifically allowed for iMaps+.

6. Reinstall iMaps+
If the issue persists, delete the app and reinstall it from the App Store. This can resolve any corrupted files causing the crash.

If you’ve tried some of these steps already or the problem still continues, let me know, and we can dive deeper into settings or any account-related issues.

Are you able to try these and tell me what happens?

Works ok on my iPad but not on new iPhone 15 pro max subscription paid

Thanks for letting me know that iMaps+ works fine on your iPad but not on your new iPhone 15 Pro Max, even with the subscription paid. That’s a helpful detail.

The iPhone 15 Pro Max with its latest iOS version can sometimes have specific issues with map-related apps, including Google Maps, which iMaps+ relies on. Some users have reported problems like maps not loading fully or apps crashing on this model. Let's try a few targeted steps optimized for your device:

1. Check App Permissions and Location Services
- Go to Settings > Privacy > Location Services. Confirm that Location Services are ON.
- Scroll down to iMaps+ and make sure it’s set to “While Using the App” or “Always.”
- Also, check under Settings > iMaps+ that all necessary permissions (e.g., local network access, cellular data) are enabled.

2. Reset Network Settings
Sometimes network glitches can interfere with map loading. You can reset network settings without deleting your data:
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Note: This will remove saved Wi-Fi passwords, so have them handy.

3. Clear iMaps+ Cache or Data if possible
iOS apps usually don’t let you clear cache manually, but uninstalling and reinstalling the app is the equivalent:
- Delete iMaps+ (tap and hold the app icon, then select Delete App).
- Reinstall from the App Store, then log in with your paid subscription.

4. Check for iOS and App Updates
Sometimes app developers release patches specifically for new iPhone models.
- Go to Settings > General > Software Update to see if there’s a newer iOS version available beyond 26_2_1 that might address bugs.
- Open the App Store and ensure iMaps+ is the latest version.

5. Reboot your iPhone 15 Pro Max
Restart your iPhone completely—this can often resolve temporary conflicts in system resources affecting apps.

If after these steps, iMaps+ still closes or Google Maps won’t load inside the app on your iPhone, the issue may be related to compatibility or a bug that the app developers need to fix for the iPhone 15 Pro Max specifically. In that case, I can help you reach out to our app support team or check if there is an official patch pending.

Would you like me to guide you through these steps now? Also, let me know if you’ve already tried any of these so I can focus on the next best suggestions.

IMAPs+ does not show in location services

Thanks for sharing that iMaps+ is not showing up under your iPhone’s Location Services. That often happens when the app hasn’t yet requested location access or there’s a glitch in the system settings.

Here’s what we can try to get iMaps+ listed properly in Location Services on your iPhone 15 Pro Max:

1. Toggle Location Services Off and On
- Go to Settings > Privacy & Security > Location Services
- Turn Location Services off completely, then restart your iPhone
- After restarting, go back and turn Location Services on again
- This refresh can help the system detect apps needing location permissions1

2. Open iMaps+ and Trigger Location Permission Request
- After toggling Location Services back on, open iMaps+ and try using a feature that needs your location.
- Sometimes the app has to actively request your location to appear in the Location Services list.

3. Reset Location & Privacy Settings
- If iMaps+ still doesn’t appear, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Location & Privacy.
- This will reset all location and privacy permissions (you’ll need to allow permissions again when prompted).
- Then open iMaps+ again and let it request location access9

4. Reinstall iMaps+
- Delete iMaps+ and reinstall it from the App Store to ensure a fresh installation that properly triggers all permission prompts.

Since your subscription is active, your account should not prevent permission prompts from showing up.

After these steps, iMaps+ should appear in Location Services so you can enable location access for it.

Would you like me to guide you through any of these steps right now? Let me know how it goes!