Hi there! I understand you're having trouble with clocking in and out using Sandata. Let’s get this sorted out together!

1. Firstly, can you tell me a little more about the issue? Are you receiving any specific error messages when you try to clock in or out?

2. Check Your Connectivity: Since you're on an Android device, it's important to ensure your internet connection is stable. Can you confirm that you're connected to Wi-Fi or have good cellular data?

3. App Functionality: If your connection seems fine, try closing the Sandata app completely and then reopening it to see if that helps.

4. App Updates: Make sure that your Sandata app is up to date. You can check the Google Play Store for any available updates for the app.

5. Location Settings: Ensure that location services are enabled on your device. Sandata sometimes requires this to successfully register clock-in and out times.

If you've tried these steps and are still unable to clock in or out, there might be an ongoing issue. I've come across some reports indicating that certain customers, especially in Ohio and North Carolina, have faced temporary issues with clock-in and clock-out times being blank. You can check the status of Sandata services by visiting their status page here: Sandata Status.

If all else fails and you still need assistance, I recommend contacting Sandata's customer support directly at [email protected] or calling them at 855-940-4915 for immediate help.

Are you satisfied with the solutions I've provided, or is there anything else I can assist you with?

Have did all that and still I am having issues

Thank you for the update. Since you’ve already tried the basic troubleshooting, let’s dive a little deeper to identify the issue.

1. Check for Updates or Outages: Given that you're still having trouble, let's ensure there are no ongoing outages with Sandata. You can check the status page here: Sandata Status. This can give us insight into any system-wide issues.

2. Account Verification: Sometimes, issues can stem from account-related problems. Are you certain that your account information is up to date? If your email or other details are incorrect, it may affect your ability to clock in and out.

3. Offline Mode: Given that you’ve tried many initial troubleshooting steps, I’d recommend turning on Offline Mode if it’s available on your device. This can sometimes allow the app to function better. You can find instructions to enable Offline Mode here: Sandata SMC Guidance PDF.

4. Care Plan Updates: If you’re linked to specific clients, you might want to check if there are required updates or errors in the client's care plan that need to be addressed.

5. Contacting Support: If the above steps still don’t resolve the issue, it may be worth reaching out to Sandata's support ([email protected]). They can check your account from their end for any discrepancies that may be causing trouble.

Please let me know if any of these steps helped, or if there’s anything else I can do for you!