Hi there! I understand you're having trouble resetting your password, and the hourglass keeps spinning. Let’s see if we can get this sorted out.

First, can you tell me a bit more about the issue? Are you receiving any error messages, or does it simply remain stuck? Additionally, which method are you using to reset your password (e.g., through the web portal or a specific app)?

Your details will help me guide you better!

Using phone app. I got "username or password error" messages first so I tried to change password but hourglass keeps spinning at that point

Thanks for providing more context! Based on what you've shared, it seems like you're encountering an issue with the app hanging while trying to reset the password. Let's try a few steps to see if we can resolve this.

1. Close and Reopen the App: Sometimes, just a simple restart can fix temporary issues. Force close the app and reopen it to see if it resolves the hourglass spinning.

2. Check Internet Connection: Ensure your phone is connected to a stable internet connection. Try switching between Wi-Fi and mobile data to see if the problem persists.

3. Clear Cache: Clearing the app's cache might help. Here’s how you can do it:
- Go to Settings on your Android device.
- Tap on Apps or Application Manager.
- Find the Sandata Mobile Connect app in the list and select it.
- Tap on Storage and then hit Clear Cache.
- Now, restart the app and try resetting your password again.

4. Update the App: Check if there’s an update for the Sandata app. Sometimes, not having the latest version can lead to issues like this. Go to the Google Play Store, search for Sandata Mobile Connect, and see if an update is available.

If these steps don’t resolve the issue, the next step would be to contact support for further assistance with your account. You can reach them at [email protected].

Are you able to try these steps, and do you need any help with any particular one?

Why does Sandata app show spinning hourglass?

The spinning hourglass in the Sandata app typically indicates that the app is trying to process a request but is unable to complete it because of various reasons. Here are a few common causes for this issue:

1. Slow or Unstable Internet Connection: If your internet is slow or intermittent, it can cause the app to hang while waiting for a response from the server.

2. Server Issues: Sometimes, the issue might be on Sandata's end, such as server maintenance or outages, leading to delays in processing requests.

3. App Bugs or Glitches: There can sometimes be bugs or glitches in the app itself, especially if it's not updated to the latest version.

4. Device Performance: If your device is running many apps simultaneously or doesn’t have enough storage, it might struggle to process requests smoothly.

To troubleshoot this, you might consider trying the steps I shared earlier (like checking your internet connection, updating the app, etc.). If the problem persists, it might be beneficial to reach out to Sandata support for more detailed assistance.

Is there anything else you’d like to know or try?

Common issues with Sandata app hourglass

It seems that there are a few common issues users experience with the Sandata app, particularly related to the hourglass symbol. Here are some potential reasons and solutions based on what I've found:

1. Internet Connectivity Issues: A slow or unstable internet connection can cause the app to hang with a spinning hourglass. Make sure you're connected to a reliable Wi-Fi network or have a strong mobile data signal.

2. Server Maintenance or Outages: Sometimes, the app may be experiencing server issues or undergoing maintenance which affects functionality. You can check the Sandata status page for any updates on server status: Sandata Status.

3. App Bugs or Glitches: Users may find that older versions of the app have unresolved issues. Ensure your app is updated to the latest version by checking for updates in the Google Play Store. Updating often resolves many bugs.

4. Device Performance: If your device is running low on memory or is overloaded with background processes, it might hinder the app’s performance. Try closing other apps and ensuring you have available storage space.

5. Cache Issues: Clearing the app's cache can often resolve lingering concerns with performance. You can do this by going to Settings > Apps > Sandata Mobile Connect > Storage > Clear Cache.

6. Other Users' Experiences: It can be helpful to check forums or community groups to see if others are experiencing similar issues. For instance, there are discussions about mismatches between app content and server updates which can lead to problems: Facebook Group.

If you're still facing the hourglass spinning issue after trying these solutions, please let me know. I can assist you further or help you reach out to Sandata support for more in-depth help. Are you satisfied with the solution I provided so far?