Hi there! I see you're having trouble with connecting your Perfume Genie app. I'd be happy to help you get this sorted out.

To start, could you tell me a bit more about the connection issue? For example, is the app not detecting your Perfume Genie device at all, or does it try to connect but fail? Also, is your iPhone connected to Wi-Fi properly?

Meanwhile, here’s a straightforward first step you can try on your iPhone with iOS 18.7:

1. Check your Wi-Fi connection: Make sure your iPhone is connected to the same Wi-Fi network that you want the Perfume Genie to use. The Genie typically works best on 2.4 GHz Wi-Fi networks rather than 5 GHz, so confirm your router supports that or that you're connected to the right band.

2. Reset the Perfume Genie: On the bottom of the Genie device, there’s a small reset button—briefly press this button to restart it. This can clear temporary network glitches or old configurations.

3. Reinstall the App: If resetting doesn’t help, try uninstalling and then reinstalling the Perfume Genie app from the App Store. Sometimes that refreshes the connection process.

4. Wi-Fi Password or Network Changes: If you’ve recently changed your Wi-Fi password or network name (SSID), you need to reset the Genie as above because it will have the old info stored. Once reset, reconnect the Genie to your new Wi-Fi setup via the app.

If these steps don’t do the trick, it’d be good to know what error messages (if any) are showing in the app when you try to connect. That info can help narrow down the issue further.

Let me know how it goes or if you want me to guide you through these steps in detail!

Here's the official Rituals FAQ on Perfume Genie connection for reference.

20:00 •ll O Unsecured Accessory now Network Joined The "Perfume Genie" network allows you to use your accessory, but may not be connected to the internet. Available WiFi networks Open Settings The «Hz WiFi network. Most 5GHz WiFi networks have 2.4GHz included. SKYETILY SCAN AGAIN

Thanks for sharing those details! From what you're describing, it looks like your iPhone is detecting a Wi-Fi network named "Perfume Genie," but it’s showing up as an "Unsecured Accessory" with a note that it "may not be connected to the internet." This is pretty normal for the setup process of the Perfume Genie device itself because initially, it creates a temporary Wi-Fi hotspot without internet so your phone can connect directly to it.

Here's what I suggest you try, step-by-step:

1. Connect to the Perfume Genie Wi-Fi: On your iPhone, when you see the "Perfume Genie" network available, connect to it even if it says "Unsecured." This is necessary so the Genie and your phone can communicate during setup.

2. Open the Perfume Genie App Immediately: After connecting to that network, open the app right away. Usually, the app will detect the Genie device and prompt you to enter your home Wi-Fi network details (the one that has internet access).

3. Follow the App's Instructions: The app will guide you to send your home Wi-Fi credentials to the Genie so it can connect to your router. This step is critical because, ultimately, the Genie needs to connect to your home Wi-Fi to function properly—not the temporary "Perfume Genie" network.

4. Keep Close Proximity: Make sure your iPhone, the Perfume Genie, and your Wi-Fi router are all within about 1.5 meters (5 feet) during setup to avoid weak connection issues.

5. Ensure Your Router Supports 2.4 GHz Wi-Fi: Many smart devices like the Genie work only with 2.4 GHz Wi-Fi bands, so if your router is dual-band (2.4 GHz and 5 GHz), ensure the Genie is connecting to the 2.4 GHz network.

6. After Setup, Reconnect Your Phone to Home Wi-Fi: Once the Genie connects successfully to your Wi-Fi, your app and Genie should communicate over your home Wi-Fi network, and you won’t need to connect to the "Perfume Genie" network again.

If you get stuck or see error messages, please share those, and I can help troubleshoot further. Also, confirm if this is your first setup or if you are trying to reconnect after a previous setup.

You can check this official Rituals support article for more setup tips: Solution you can't connect with your genie during installation - Rituals 1.

Does that make sense? Would you like me to guide you through these steps live?

Have had to reset after getting new broadband

Thanks for letting me know you've reset the Perfume Genie after changing your broadband. That’s definitely the right move when the Wi-Fi network or password changes.

Since you've done a reset, let’s make sure the setup is completed correctly on your iPhone iOS 18.7. Here's a step-by-step guide tailored for your situation:

1. Reset the Perfume Genie Again (if unsure):
Press the small reset button underneath the Genie briefly to clear any previous Wi-Fi settings and get it ready for new setup.

2. Connect Your iPhone to the Genie’s Wi-Fi Network:
Go to your iPhone Wi-Fi settings and connect to the temporary network named "Perfume Genie" that the device broadcasts during setup. It may say "Unsecured," and that's expected for this step.

3. Open the Perfume Genie App Immediately:
With your phone connected to the Genie’s Wi-Fi hotspot, open the app. It should detect the Genie and prompt you to enter your new Wi-Fi credentials (your broadband network's SSID and password).

4. Enter Your New Broadband Wi-Fi Details:
Make sure to enter the exact network name and password for your new broadband. Also, ensure you’re using the 2.4 GHz band, as the Genie likely does not support 5 GHz only networks.

5. Complete the Setup:
Let the Genie connect to your home Wi-Fi. Once connected, your phone will switch back to your broadband network, and the app and Genie will communicate normally.

6. Test the Connection:
Try using the app to see if it controls the Genie as expected.

If at any point the app doesn't detect the Genie or you get stuck, ensure your Wi-Fi signal is strong around the device. Also, double-check you are on iOS 18.7 and have the latest version of the Perfume Genie app installed.

For more detailed guidance, Rituals' FAQ confirms you need to reset the Genie after any Wi-Fi change before reconnecting it to your new network1 2.

Does this sound doable? Let me know if you want me to talk you through the setup process on your iPhone right now!

I am on 26.1 ios

Thanks for pointing out you’re on iOS 26.1! That’s helpful to know.

Good news—The Perfume Genie app fully supports iOS 26.1 as of the recent update (version 4.8.0 released November 4th, 2024). The update specifically includes fixes related to Wi-Fi network detection during onboarding for iOS 26.1 users, so compatibility and connectivity should be smooth now1 2 3 4.

If you're experiencing connection issues despite this, I recommend:
• Ensuring your Perfume Genie app is updated to the latest version in the App Store.
• Following the setup steps we discussed earlier (connect to Genie Wi-Fi, then provide your home Wi-Fi credentials).
• Restart your iPhone after updating the app.

Would you like me to help you verify the app version and guide you through the connection process again?

Thanks for your help but it still not connecting the genie to my account which is the last step

Thanks for sharing that you’re stuck on the final step of connecting the Perfume Genie to your account. Since you’ve reset the device after your broadband change, but it still won’t complete the connection to your account, here are some focused steps to try next:

1. Verify Wi-Fi environment and signal strength:
Make sure the Perfume Genie is within good range of your Wi-Fi router. A weak signal can prevent the connection from completing properly.

2. Reset the Perfume Genie once more:
Briefly press the reset button underneath the Genie to clear any stale or partial connection settings.

3. Reinstall the Perfume Genie app:
Delete the app from your iPhone, then reinstall it from the App Store to ensure you have the newest, bug-fixed version.

4. Login to your account before setup:
When you open the app, log in to your Rituals account first before starting the device setup. Sometimes not being signed in can block final linking.

5. Follow the setup flow exactly:
- Connect your iPhone to the “Perfume Genie” Wi-Fi network when prompted.
- Input your home Wi-Fi credentials (make sure it’s the 2.4 GHz band).
- Let the Genie connect to your network.
- The app should then link the device to your account automatically.

6. Check for app/service outages:
Sometimes Rituals’ servers or app backends have temporary issues affecting account linking. It’s worth waiting a while and retrying or checking Rituals support channels.

If all this still doesn’t work, you may want to reach out to Rituals support directly, as there might be an account-specific issue or device fault blocking the connection: [email protected].

Here is the official FAQ note about resetting after WLAN changes which is often needed for successful connection1.

Would you like me to guide you step-by-step through the app connection on your iPhone to make sure every step is done properly?

How to fix account connection issues in Perfume Genie app?

I understand you're experiencing account connection issues in the Perfume Genie app. Based on the latest information, here’s how you can try to fix this:

1. Check your Wi-Fi connection:
Make sure your Wi-Fi signal is strong and stable around your Perfume Genie device. The Genie requires a good 2.4 GHz Wi-Fi signal to connect properly.

2. Reset your Perfume Genie:
If your Wi-Fi network or password has changed recently, or if connection is failing, briefly press the small Reset button underneath the Genie device. This clears any previous network or connection data and prepares it for a fresh setup.

3. Reinstall the Perfume Genie app on your iPhone:
Delete the app and reinstall it from the App Store to ensure you have the latest version with all fixes.

4. Log into your Rituals account before device setup:
Open the app and sign in with your account credentials before beginning the Genie setup process. This step helps the app link the device to your account correctly.

5. Follow the setup steps carefully:
- Connect your iPhone to the temporary “Perfume Genie” Wi-Fi network when prompted (even though it appears unsecured).
- Enter your home Wi-Fi network name and password (make sure it’s the 2.4 GHz band).
- Allow the Genie to connect to your Wi-Fi and complete the process.

6. Check for service or app issues:
Occasionally, Rituals servers may experience temporary issues that affect account linking. If you suspect this, waiting a little while and trying again later can help.

If these steps still don't resolve the connection with your account, it might be an account-specific or device-specific issue requiring support from Rituals directly at [email protected].

You can also find this guidance here on the official FAQs page:
Perfume Genie FAQ - Reset and connectivity

Would you like me to walk you through these steps in your app right now?

Perfume Genie app connection error codes

Thanks for asking about the Perfume Genie app connection error codes. From the available information, I see that there isn't a publicly detailed list of specific error codes published by Rituals for the Perfume Genie app connection issues. However, I can guide you through common causes and what to do when you encounter connection errors during setup or usage:

1. “Unsecured Accessory” or Network Issues:
- This often appears during initial setup when your iPhone connects directly to the Genie’s temporary Wi-Fi hotspot (which doesn’t have internet). This is expected. Make sure to follow the app prompts to then provide your home Wi-Fi credentials to the Genie so it can connect properly.

2. Wi-Fi Band or Signal Problems:
- The Genie generally requires a 2.4 GHz Wi-Fi band connection. If your router broadcasts only 5 GHz or has band steering enabled that forces devices to 5 GHz, the Genie might fail to connect or show error messages. Ensure your 2.4 GHz Wi-Fi is enabled and your Genie is close to the router for a strong signal.

3. Account Login or Linking Errors:
- Sometimes the app may fail to link the Genie device to your account if you’re not logged in before setup, or if there's a temporary server-side issue on Rituals' end. Log into your Rituals account first before starting device setup and consider trying again after some time if problems persist.

4. Too Many Requests / Rate Limiting:
- Some users have reported errors referring to "too many requests," which are caused by multiple rapid connection attempts or app restarts. Waiting for a short period before retrying can help.

5. Outdated App or Firmware:
- Using an outdated version of the Perfume Genie app or Genie device firmware can cause unexpected errors or failures to connect. Always make sure your app is updated to the latest version via the App Store. The Genie itself should update firmware automatically when connected.

6. Reset as a Last Resort:
- If errors persist, perform a reset of the Genie device and repeat the setup from scratch, ensuring you carefully follow the prompts to connect to the Genie’s Wi-Fi and then your home Wi-Fi.

If you’re seeing a specific error code or message, and it’s not covered above, please share that exact message, and I can provide more targeted help.

Lastly, if connection error codes continue without resolution, Rituals support at [email protected] can offer detailed diagnostics or device-specific assistance.

For your reference, here’s the main Rituals Perfume Genie support page where you can browse common issues (though no detailed error codes are listed):
Perfume Genie Help - Rituals

Would you like me to help you troubleshoot a particular error message or condition you're facing?