Hi there! I see your Aura app on your iPhone running iOS 18.6 is crashing within a few seconds of opening—even after leaving it overnight—and you want to get that sorted out. Let's work through this together.

First, can you tell me if you have tried closing the app completely and reopening it? Also, have you checked if the app has any available updates in the App Store? App crashes often happen if the app is outdated because updates include important bug fixes.

Here’s a step-by-step approach to try:

1. Force close the Aura app
- On your iPhone, swipe up from the bottom and hold (or double-click the Home button if available) to bring up the app switcher.
- Swipe the Aura app off the screen to close it completely.

2. Check for app updates
- Open the App Store, tap your profile icon at the top right, then scroll to see if Aura has an update.
- If yes, update the app and then try opening it again.

3. Restart your iPhone
- Sometimes a reboot helps clear minor software glitches. Press and hold the side button and volume button until the slider appears, turn off, then power back on.

4. Log out and log back in
- Open Aura, go to Settings, log out of your account, then log back in. This can refresh your session and fix crashing related to user data.

5. Reinstall the Aura app
- If nothing else works, delete the Aura app entirely by pressing and holding its icon until the menu appears, tap “Delete App,” then reinstall it from the App Store. This can fix corrupted app files causing crashes.

If you’ve already tried some of these, please let me know which ones, and we can explore deeper fixes. Also, do you get any error messages before it crashes, or does it just close immediately?

I’ll be here to guide you through whatever it takes to get Aura up and running smoothly again!

Are you satisfied with these steps so far?

I have tried everything you suggested no success

Thanks for letting me know you've already tried the common steps. Since those didn't help, let's dig a bit deeper into Aura app issues on iOS 18.6.

One approach you could try is to remove or unlink your Aura frame device within the app’s settings, then set it up again. Sometimes the app’s connection to the frame or your account data gets stuck or corrupted, causing crashes. Here’s how you can do that:

1. Open the Aura app and go to the Settings menu.
2. Find your frame listed there and look for an option like Remove Frame or Unlink Device.
3. Select that to remove the frame from your app.
4. Quit the Aura app completely (force close as you did before).
5. Restart your iPhone to clear any lingering data in the device memory.
6. Open the Aura app again and set up your frame as a new device by following the prompts.

If this does not fix the crash, it might be helpful to check if the app is experiencing a server-side issue or if an update is pending on Aura’s side. You can also confirm the app’s health via Aura’s support pages or status updates.

Here’s a relevant resource with comprehensive troubleshooting steps on Aura apps and frames you can review: Aura Troubleshooting [1]

Would you like me to guide you through the remove and re-setup process? Also, do you have any other Aura devices connected or only this one?

Are you satisfied with this next step?

The app doesn’t stay up long enough to click on settings😵‍💫

Thanks for clarifying that the app crashes too quickly for you to reach the settings. That definitely narrows down the approach. Since you can't get into the app itself to manage settings or your frame, we can try some alternative ways to address this issue:

1. Check for a pending app update via the App Store. Even if you think you updated it, sometimes updates don't fully apply. Open the App Store, tap your profile icon, then scroll down and see if Aura shows an update available. Install if you see one.

2. Try logging into your Aura account via a web browser. This helps verify if the issue is with the app or your account/server. You can use Safari or another browser and visit Aura’s web login page. If you can log in there without issues, it's likely an app or device-specific problem.

3. Check your network connection and VPN settings. Some users have reported conflicts between VPN profiles and Aura app connections causing crashes. If you use any VPN on your iPhone, try disabling it and then open the Aura app again to see if it helps1.

4. Clear your iPhone’s cache by restarting it, then reinstall the Aura app. You mentioned you tried reinstalling, but to clarify the sequence: after uninstalling, restart the phone before reinstalling fresh from the App Store.

5. If the app still crashes instantly, it could be a compatibility issue or bug with iOS 18.6 and the current Aura version. In this case, I recommend contacting Aura support directly for them to investigate and possibly provide a beta fix or workaround.

6. If you have another device (like another iPhone or an iPad), try installing Aura there to see if it crashes too. This can help determine if the problem is specific to your current device.

Let me know if you want help with any of these steps or if you already tried them. I’m here to assist you until we get this resolved.

Are you satisfied with this plan?