Hi there! I see you mentioned "Not working" with the Aura app. I want to help get this sorted for you. Could you please tell me a bit more about what's not working? For example, are you having trouble opening the app, logging in, connecting your Aura Frame, or something else? Any details you can share will help me guide you better.

In the meantime, here are some general troubleshooting steps you can try on your Android 10 WebKit browser:

1. Restart the Device: Sometimes a simple restart clears temporary glitches.
2. Clear Browser Cache and Cookies: This helps remove any corrupted data that might affect the app’s loading or login.
- Go to Settings > Apps > your browser > Storage > Clear Cache and Clear Data.
3. Reinstall or Refresh the Aura App:
- If you’re using the Aura app, try uninstalling it.
- Restart your device.
- Download the latest version from Google Play Store.
- During setup, make sure to allow all permissions it requests.
4. Check Internet Connection: Ensure you're connected to a stable WiFi or mobile network.
5. Make sure your Aura Frame (if applicable) is properly powered on and connected to your WiFi network.
6. If logging in is the problem, double-check your login credentials, and consider resetting your password if needed.

If you can share exactly what you’re experiencing or any error messages you see, I can tailor these steps better for you!

Are you able to try any of these right now?

Not working

Thanks for letting me know it's still not working. Let’s dig a bit deeper to find the right fix for your Aura app on your Android 10 device.

To start, could you tell me:

- Are you using the Aura app to manage a frame, or is this the Aura child app?
- Is the app not opening, crashing, freezing, showing an error message, or is some specific feature failing?
- Have you tried uninstalling and reinstalling the app yet?
- Are you connected to WiFi or mobile data?

Assuming it is the Aura app (not child app) and you’ve tried basic steps like restarting your device, here's a more detailed step-by-step plan based on common solutions:

1. Check Internet Connection:
Make sure your device is on a stable WiFi or mobile data connection—without internet, the app can’t load frames or updates.

2. Reinstall the Aura App:
- Uninstall the Aura app from your device.
- Restart the phone.
- Install the latest version of Aura from Google Play Store.
- During setup, grant all permissions requested, including storage and network access.

3. Clear Cache and Data for the Aura App:
- Go to Settings > Apps > Aura.
- Tap Storage, then Clear Cache and Clear Data.

4. Verify Aura Frame’s Network Connection:
If you have an Aura Frame linked, unplug its power, wait 30 seconds, plug it back in, and confirm it’s connected to the same WiFi network as your phone.

5. Login and Account Checks:
- Try logging out and back in if possible.
- If login problems persist, reset your password via the Aura website or app.

6. Advanced:
If problems persist, you may consider removing the frame from the Aura app and re-adding it fresh:
- In the Aura app, go to frame settings and find "Remove Frame" or "Unlink Device."
- After removal, follow the setup guide to reconnect your frame.

If you’re using the Aura Child app, the solution might also involve fully deleting the app, restarting, reinstalling, and making sure permissions for VPN or keyboard are allowed, as those can interfere with functionality.

For detailed official guidance, here's a good resource from Aura’s Help Center on troubleshooting their app and device connection:
https://help.auraframes.com/hc/en-us/categories/360004006753-Troubleshooting

Would you be able to try these steps? Let me know if any particular step doesn’t work or shows an error. That way I can help you quickly move to the next best solution.

Are you satisfied with this troubleshooting plan so far?

8192 numb23s

Thanks for sharing the error code "8192." That helps a lot! From what I’ve found, Aura app error codes like 8192 often relate to network connection issues between your device (phone/app) and the Aura Frame.1 2

Here’s what I recommend as the next steps to resolve this 8192 error:

1. Check WiFi Network:
- Ensure your phone and Aura Frame are on the same WiFi network. Aura Frames often require 2.4 GHz WiFi, so check that your router supports 2.4 GHz and that the frame is not connected to the 5 GHz band, which can cause connection loss.
- Double-check the WiFi password is correct on the frame.

2. Restart Your Devices:
- Power cycle your Aura Frame by unplugging it, waiting 30 seconds, then plugging it back in.
- Restart your phone.
- Restart your WiFi router to refresh connections.

3. Re-add the Frame:
If your frame continues to show the error, try removing the frame from the Aura app and then adding it back as a new device. This often clears connection errors.

4. Force Close and Reopen Aura App:
- On your Android device, go to Settings > Apps > Aura > Force Stop.
- Reopen the app and try again.

5. Check Router Settings:
Some routers block devices or isolate guests; ensure your router does not have client isolation enabled and allows new devices to connect.

If you want, I can guide you step-by-step through any of these. Do you happen to know if your router uses 2.4 GHz or 5 GHz WiFi bands? Or do you need help checking that?

Here is the help center link for WiFi connection issues with Aura frames for your reference:
https://help.auraframes.com/hc/en-us/articles/218345028-New-frame-doesn-t-connect-to-the-WiFi-network

Please let me know how it goes or if you need assistance with any of these steps! Are you satisfied with this plan so far?

How to fix error 8192 on Aura app?

Thanks for your question about fixing error 8192 on the Aura app. Based on recent information from Aura’s Help Center, error 8192 typically points to issues with your Aura Frame connecting to WiFi properly. Here’s a clear step-by-step guide to resolve this:

1. Close the Aura App and Reboot the Frame
- Fully close the Aura app on your Android device.
- Unplug your Aura Frame from power, wait about 30 seconds, then plug it back in to reboot it.
- Make sure your device’s Bluetooth is turned on during this process, as it helps with the connection.

2. Ensure Necessary Permissions Are Enabled on Your Android Device
- For Android 10, the Aura app requires Location services to be turned on to scan for nearby devices using Bluetooth.
- Go to Settings > Location, and enable it.
- Within app permissions, make sure Aura app has Location and Bluetooth permissions allowed.

3. Verify WiFi Network Settings
- Confirm your phone and Aura Frame are connected to the same WiFi network, preferably 2.4 GHz, as Aura Frames often do not support 5 GHz networks.
- Make sure the WiFi password saved on the frame is correct.

4. Restart Your Internet Router
- Sometimes routers have temporary issues that disconnect devices. A router restart can refresh the connections.

5. Re-add the Frame if Needed
- If the problem persists, remove or unlink the frame in the Aura app and go through the setup process again to reconnect it.

6. Force Stop and Relaunch the App
- In your Android settings, go to Apps > Aura > Force Stop, then open the app again to try reconnecting.

These steps address the common causes of error 8192 related to WiFi and Bluetooth connectivity problems1 3.

If you want, I can guide you through each step in more detail. Just let me know! Are you satisfied with this solution so far?

Not working

Thanks for letting me know the previous steps didn’t work. Let’s try a more comprehensive troubleshooting approach based on the official Aura troubleshooting guides. Here’s a consolidated plan for fixing Aura app issues, especially connectivity or general app failures, tailored for your Android device:

1. Delete and Reinstall the Aura App
- Uninstall the Aura app completely from your Android 10 device.
- Restart your phone.
- Go to Google Play Store and download the latest version of the Aura app.
- During installation and setup, be sure to allow all permissions requested by the app, including Location, Bluetooth, and network access. If you’re using the Aura Child app, also allow VPN and keyboard permissions as needed.source

2. Force Stop and Clear Cache
- Go to Settings > Apps > Aura > Storage.
- Tap "Force Stop", then "Clear Cache" and "Clear Data" to remove any temporary glitches or corrupted data.
- Relaunch the app and try again.

3. Check Network and Bluetooth
- Ensure your Android device’s WiFi is connected to the same network as your Aura Frame (preferably 2.4 GHz WiFi).
- Confirm Bluetooth is turned on, as it helps the app communicate with your frame during setup.
- Restart your router to refresh the network.

4. Restart Aura Frame
- Unplug the Aura Frame from power for 30 seconds and plug it back in to reboot it. This can clear temporary connection issues.

5. Review Common Connection Issues
- Make sure your router does not block new devices or use client isolation settings that prevent device communication.
- Check if your ISP or firewall settings might be interfering (rare but possible).

If you’d like, there’s also a video tutorial on fixing Aura frame connection problems which might help visualize some of these steps:
https://www.youtube.com/watch?v=VcNnM2Qw2Ck

For full, detailed troubleshooting with links covering various issues like connection drops, photo loading errors, or account problems, Aura’s official Help Center is a great resource:
https://help.auraframes.com/hc/en-us/categories/360004006753-Troubleshooting

Please try the above steps and let me know if your problem persists or if you encounter any error messages along the way. Are you satisfied with this plan?