[Deseret Bookshelf LDS Books] Screen goes white

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Miriam Bateman
Screen goes white

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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1 year ago

Hi! I see your Deseret Bookshelf app screen is going white on your iPhone running iOS 18.5. That can be disorienting. To help you better, could you tell me exactly when the screen goes white? For example, is it when you open the app, when you select a book, or during reading?

Meanwhile, here are some initial steps we can try to fix this:

1. Force Close and Reopen the App
Double-tap the Home button (or swipe up from the bottom and pause, depending on your iPhone model) to bring up the app switcher. Swipe the Deseret Bookshelf app off the screen to close it fully, then reopen it.

2. Restart Your iPhone
Sometimes, a quick reboot clears temporary glitches. Hold the power button and either volume button until the "slide to power off" shows. Power off, wait 30 seconds, then turn it back on.

3. Check for App Update
Open the App Store, tap your profile icon, then scroll to check if Deseret Bookshelf has an update. Installing the latest version can resolve bugs.

4. Reinstall the App
If the white screen persists, delete the app by pressing and holding its icon, then tap "Remove App." After that, go to the App Store and reinstall it.

5. Ensure Your iPhone iOS is Current
Go to Settings > General > Software Update to confirm iOS 18.5 is installed and up to date.

If you’ve tried any of these already, please let me know which ones so I can guide you further. Also, if possible, share if the app is attempting to load anything or shows parts of the interface before going white.

Sound good?

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