Hello! I’m Pierre, here to help you with your OctaApp login issue on your iPhone running iOS 18.6. To begin, could you please tell me a bit more about what happens when you try to log in? For example:

- Do you see any error messages?
- Does the app take you back to the login page or freeze?
- Are you able to enter your username and password without issue?
- Have you tried any fixes already, like restarting the app or your phone?

This will help me guide you through the best next steps.

Donut record not found

Thanks for the details! The "Donut record not found" error usually suggests that the app is having trouble locating some data it expects, which could be linked to your login credentials or account data missing on the server.

Let's try these steps to resolve it on your iPhone with iOS 18.6:

1. Check Internet Connection: Ensure you have a stable Wi-Fi or cellular data connection, as this error can occur when the app can't communicate properly with the server.

2. Restart the App: Swipe up from the bottom (or double-click the home button) to bring up the recent apps, then swipe the OctaApp away to close it fully. Reopen it and try logging in again.

3. Update the App: Go to the App Store, check if there is an update available for OctaApp. Sometimes bugs like these get fixed in updates.

4. Clear Cached Data: Although iOS apps don’t typically have clear cache options, you can try deleting the app and reinstalling it. This can clear any corrupted data causing the error.

5. Verify Credentials: Double-check your username and password, and if available, try a password reset just in case the stored data on the server is mismatched.

6. Contact Support: If none of the above steps work, there might be an issue with your account on the backend. You can contact OctaApp support at [email protected] for further assistance.

Could you please let me know if you’ve already tried any of these steps or if anything differs in your experience? That way I can tailor the next steps better for you.

All avenues exhausted. Nothing worked

Thanks for letting me know you've tried all the usual steps. Since the "Donut record not found" error persists despite reinstalling, checking your connection, and verifying credentials, this might be an issue on OctaApp's backend or something specific with your account data.

Here’s what I suggest as a next step:

1. Reach out directly to OctaApp Donor Support: They can access your account details and the backend systems to diagnose and resolve this kind of error. You can contact a Donor Advocate by phone at 704-654-4970 between 9 AM and 10 PM EST. This contact is specifically for app and account issues like yours.

2. Email Support: Alternatively, you can email [email protected] as I previously mentioned, detailing the error and that you have exhausted the self-troubleshooting steps.

3. Visit Your Local Donor Center: If phone or email isn’t convenient, visiting your local Octapharma donor center might also help, as they can liaise directly with tech support on your behalf.

Unfortunately, since other users have reported related app sign-in issues recently, this could be tied to ongoing server or data synchronization problems on their side2 4.

Please let me know if you’d like me to help you draft a message to support or guide you on calling them. Are you satisfied with this solution so far?