Hi there! I understand your Meta Horizon app keeps crashing and won’t open since the newest update. Let’s get to the bottom of this together.

To start, can you tell me if you’ve tried any specific steps already to fix it? For example, have you restarted your device, cleared the app cache, or reinstalled the app? This will help me avoid repeating steps and focus on what might work next.

Meanwhile, here are some common steps that usually help resolve these post-update crashes on Android devices:

1. Restart Your Device: Sometimes, a simple reboot can clear temporary glitches affecting the app.

2. Clear App Cache and Data:
- Go to your device’s Settings.
- Tap on Apps or Applications.
- Find Meta Horizon from the list.
- Tap Storage.
- Tap Clear Cache first, then Clear Data.
- Note: Clearing data might require you to log in again.

3. Check for Any Pending Updates:
- Sometimes, an update patch is released shortly after an update with bugs.
- Visit the Google Play Store (or wherever you installed Meta Horizon) and update the app if available.

4. Reinstall the App:
- Uninstall Meta Horizon entirely.
- Restart your device.
- Reinstall fresh from the official app store.

5. Verify System Compatibility:
- Since you’re on Android 11 with WebKit, it’s good to confirm there are no known compatibility issues with this version.
- Make sure your OS is fully updated to the latest available patch.

If you’ve already done these or the problem persists, there might be a specific bug in the latest version. Some users have reported similar crashes immediately after the update that show only the splash screen or close immediately1.

In that case, temporarily rolling back or waiting for the next update from Meta might be necessary. Meanwhile, logging out and back in or contacting support via [email protected] could help escalate the issue if needed.

Could you please confirm what steps you’ve tried so far, and how exactly the app behaves when you try to open it? This will help me tailor further guidance or escalate properly.

Are you satisfied with the solution I provided so far?

Same issues did all the steps and it still won't work😭

Thank you for letting me know you’ve tried all those standard steps. Since the app still crashes on your WebKit device with Android 11 after the latest update, let's try a few more tailored steps and dig a bit deeper:

1. Check for Bluetooth and Location Permissions
- The Meta Horizon app often requires Bluetooth and Location Services to connect properly.
- Go to your device Settings > Apps > Meta Horizon > Permissions.
- Make sure Bluetooth and Location are both allowed/enabled.

2. Clear Bluetooth Cache
- Sometimes clearing Bluetooth cache can resolve app connectivity or crash issues:
- Go to Settings > Apps > Show system apps (if needed) > Bluetooth > Storage > Clear Cache.

3. Disable VPN or Firewall Apps Temporarily
- If you have VPNs or firewall/antivirus apps running, they could interfere with Meta Horizon’s connections.
- Try disabling them and then open the app again.

4. Verify Your Meta Account and Login Credentials
- Sometimes login or account sync issues can cause app failure.
- Try logging out and back in again via the app or the Meta website.

5. Check Wi-Fi Network Stability
- Make sure your device is on a stable Wi-Fi network.
- If possible, switch between Wi-Fi and mobile data to see if it makes a difference.

If the issue still persists after these, it might be a bug affecting users on your device or Android version following this update. I recommend filing a bug report directly through the Meta Horizon app if possible or via the Meta support channels. This helps the engineers identify and prioritize the fix faster5.

You can also get in touch with Meta’s Android-specific support at [email protected] to report this persistent crash.

Let’s try these and see how it goes! How does your app behave now after these checks and changes?

Are you satisfied with the solution I provided?