Hi there! I understand that after deleting and reinstalling the YOOX app on your Android device, you’ve lost your previous and active orders as well as your saved addresses. Let's try to get this sorted out together.

First, to clarify, could you please confirm if you were logged into your YOOX account in the app before you deleted it? Your personal data like orders and addresses are typically linked to your account on YOOX’s servers, not just stored locally on your device.

If you didn’t sign in after reinstalling, please try logging in with the same email and password you used before. This should restore your information like order history and saved addresses, since these are tied to your account on YOOX’s system.

If you are logged in but still can’t see your data, here are a few steps you can try:

1. Verify that you are logged into the correct account—sometimes people have multiple emails and might accidentally sign into a new or different account.
2. Clear cache and data for the YOOX app in your Android settings, then log in again.
3. Make sure your app is updated to the latest version from the store.
4. Check your internet connection to ensure the app can sync with the server properly.

If none of these restore your data, it’s possible that the information didn’t sync properly before you deleted the app, or there may have been a temporary sync issue.

In that case, your best bet would be to contact YOOX customer support directly via their customer care page or by phone to see if they can look up your orders and addresses linked to your account from their end. You can find contact info here: https://www.yoox.com/customercare/contact-us 9

Could you please try logging in again and checking for your data? Let me know if you need help with that or the other steps! Are you logged in now?